Customer Relations Representative

Customer Relations Representative 

Peter Stevens Motorcycles is among Melbournes most progressive multiple franchise motorcycle dealer groups, offering an unparalleled motorcycle experience to customers and staff alike. Comprising of multiple dealerships including brands such as Harley-Davidson, Triumph, KTM, Yamaha, Honda, Kawasaki, Suzuki Vespa and Sea-doo, we have state of the art facilities and excellent support structures in place for all of our employees.

Our Ringwood Dealership is seeking an enthusiastic, energetic and customer centric customer service co-ordinator. As an integral part of the sales team, this diverse and rewarding role requires you to present yourself in a professional, friendly and welcoming manner. You will need to ensure that the front of house runs smoothly with a laser-focus on sales, customer service, and providing support to the department managers.  You must display confident communications skills on the phone and have a proven track record for customer service in directing customers to the sales departments .
 

You will be part of a supportive, hard-working and energetic team where you will have the opportunity to increase your knowledge, as well as develop and strengthen your skills in sales. Good work is well rewarded so you will be incentivised to achieve. You will have your own work space, a fantastic working environment, and a supportive, welcoming team culture.

You will be responsible for:

  • Answering a high volume of telephone calls with a professional telephone manner
  • Meeting and greeting customers in a friendly, courteous and professional manner
  • Attending to internet and email inquiries
  • Daily banking, motorcycle registrations, petty cash 
  • Maintaining the reception area and customer lounge facilities;
  • Other administrative duties as required throughout the Dealership Other administrative duties as required throughout the Dealership

About you:
 

  • Proven inbound call experience, appointment setting and objection handling
  • System and process orientated
  • A dynamic and confident individual who is passionate about customer service
  • Work effectively and efficiently in a team environment
  • Experience in Outlook, Word & Excel is required.

 

This is a great opportunity to join a highly respected dealership and a friendly team. To apply, please submit your resume and cover letter below


20/04/2021 $0 Eastern Suburbs 1 Call Centre & Customer Service
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