Customer Service Support Officer

Customer Service Support Officers
Multiple Ongoing, temporary roles and creation of a talent pool
Salary package starting from $72,635 plus superannuation
Grade 3/4
Closing date - 21st April 2021 (9:59 a.m.)\


We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners


About Us
Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service (DCS). Our purpose is to contribute to a prosperous, safe and fair society by collecting revenue, resolving fines, administering grants and recovering debt.

About the Role
The Customer Service - Fines & Debt branch is responsible for customer interactions relating to fines and overdue debt, including fines, taxes, grants and debts owed to the state.

We are currently seeking to appoint numerous Customer Service Support Officers to deliver high quality customer service providing assistance, information and customer support services to facilitate the effective operation of the business.

To be successful in this role, you will have:
-Strong attention to detail and accuracy
-Excellent interpersonal, written and verbal communication skills
-Superior problem solving, analysis and decision-making skills
-Well-developed and accurate clerical, telephone and computer skills
-Demonstrated ability to work effectively in a high processing team environment
-Experience in applying legislation, policies and procedures
-A strong commitment to providing excellent customer service



To Apply submit a cover letter along with your response to the targeted question (maximum two pages) and a current resume (of no more than four pages) which clearly details your skills and experience as relevant to the capabilities as set out in the role description.The targeted question will be treated as the selection criteria

Targeted Question:
Describe a time when you have gone above and beyond to please a customer. What was the situation and what did you do



The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.

20/04/2021 $0 Newcastle, Maitland & Hunter 1 Call Centre & Customer Service
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