Customer service, administration & office support specialist

Specialist News is one of Australia's leading news providers, publishing niche business content on topics including industrial relations and employment law (Workplace Express, www.workplaceexpress.com.au) and workplace health and safety (OHS Alert, www.ohsalert.com.au) among other fields.

Operating for more than 20 years, Specialist News is at the forefront of publishing, and many thousands of professionals across Australia rely on our services to perform in their roles.

A position on our office support/ administration and customer service team has become available, and we're looking for a bright, hard-working individual with a customer service focus and an eye for detail to take up this role.

To succeed in this role you'll need:

  • Excellent written and spoken communication
  • Fast, accurate spreadsheet and data entry abilities
  • Reliability and punctuality with a professional and friendly manner
  • Exceptional attention to detail

This is a vital role within our company, serving as a primary contact point between us and our clients. Day-to-day responsibilities include:

  • managing incoming customer service enquiries via phone and email
  • contacting outstanding bill holders to facilitate payment;
  • invoicing/billing and reporting; and
  • general internal administration and office upkeep duties.

On-the-job training will be provided for the successful candidate. Our ideal person will have administration and customer service experience (or similar); be available for at least 2.5 days during standard business hours (Monday to Friday, 9am - 5pm); be digital / web savvy; and have high-quality spoken and written communication skills.

This is a casual position, offering an hourly rate of between $32 and $38 (plus superannuation) depending on your experience and current skills.

We will provide:

  • A Sydney CBD location, near all public transport options
  • Flexible rostering and occasional WFH opportunities
  • An environment that is casual, fun and hardworking
  • A varied, fast-paced workload with support and ongoing training

If this sounds like an opportunity that you'd like to take up, please apply with both a cover letter and resume. 

20/04/2021 $0 CBD, Inner West & Eastern Suburbs 1 Administration & Office Support
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