Customer Service & Operations Coordinator - Beauty Industry
Small Dynamic Team and Great Work Environment In Beauty Industry, Close to Public Transport Mon-Fri, Excellent Salary and Benefits.
Company RefectoCil is the #1 eyelash and eyebrow tint brand worldwide and is sold in 65 countries. RefectoCil Australia imports this iconic range and distributes throughout Australia and New Zealand via an impressive and well established network. Education programmes are also developed and managed from our Sydney offices. Our Australian/NZ headquarters is located in a beautiful showroom close to public transport in Neutral Bay. This is also the HQ of our associate business - Australian Waxing Company - (www.auswax.com.au) which, for over 30 years, has been a provider of products and training courses to beauty salons as well having a strong online B2B and B2C sales portal. The two companies work closely and together this family run team of professionals offers an informal, yet passionate environment. The Position RefectoCil Australia is expanding and this new role is ideal for a candidate with extensive customer service and office skills who has experience in the beauty industry. Our new team member will receive comprehensive product training and will report to the Company Directors. We seek a highly motivated, career minded professional to handle phone, email and showroom enquiries and sales. You will also liaise with our customers and assist with operations, including order processing and despatch for both businesses. This is a multi-faceted, senior position and presents an outstanding opportunity to expand your overall business skills, as well as be a representative for a prestigious, international brand. This is a full time position (Monday Friday 8:30am to 4:30pm).
Job tasks and responsibilities Handling In house customer service and sales enquiries Supporting the National Educator in the implementation of training programs Participating in achieving team sales targets Accurate processing of customer orders using MYOB Helping colleagues in order fulfillment and despatch Collaborating in the development of marketing campaigns including email, social media and sales promotions Involvement in prestigious beauty industry events including trade shows
Skills and experience Minimum of 3 years beauty industry experience. Beauty therapy qualification is preferred Exceptional written and verbal communication skills Accurate numeracy skills Methodical and precise managing of client records. Tertiary education advantageous Proven experience in customer service, sales and support Motivation to achieve team sales targets Proficiency in Microsoft Office, social media platforms and client database software, MYOB proficiency is preferred Ability to multitask and collaborate with the team and/or work autonomously Fit, agile and willing to assist in the physical handling of stock (cartons up to 15kg)
Salary & Benefits $68k - $75k + super + bonuses. You will also be eligible to purchase discounted beauty products.
20/04/2021$0North Shore & Northern Beaches1 Administration & Office Support
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