Consumer Advocate

3 days per week – flexible on days dependent on the candidate
Founded in 1884 and one of Australia's largest privately-owned companies, Stuart Alexander & Co imports, markets and distributes premium brands such as Chupa Chups, Mentos, The West Winds Gin, Tabasco, and Monin Syrups. Stuart Alexander is committed to attracting, developing and retaining great people who can contribute to our vibrant, collaborative and high-energy culture.  

Currently, we have a great opportunity for a Consumer Advocate. As the first point of contact for our Consumers, this role acts as brand ambassador for Stuart Alexander with the key focus is to provide empathetic and timely follow up to all consumer/end user queries. 
Reporting to the Customer Service Manager the key responsibilities include:
  • Respond to consumer enquiries, product information and complaints.
  • Deliver outstanding consumer service consistent with the Stuart Alexander values
  • Resolve consumer issues and enquiries from and via multiple sources (phone, email, web, and social media)
  • Follow-up on consumer enquiries and issues to ensure they are resolved and satisfied.
  • Maintain current knowledge of SACo products, promotions, and brands.
If you possess the following:
  • Positive 'can do' attitude with excellent interpersonal and communication skills.
  • Strong MS Office knowledge, experience using Salesforce is essential.
  • Ability to build great relationships with customers.
  • Maintains composure under pressure and handles stress well.

20/04/2021 $0 Sydney 1 Call Centre & Customer Service
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