Disability Care Coordinator (Customer Service)

Fun and Progressive Company, Competitive salary and benefits, Attractive rewards and recognition program.

Disability Care Coordinator (Customer Service)

What you'll love about working at Afea:

  • Annual Leave loading
  • Modern, new purpose-built office in Liverpool (Initial weeks will be in Parramatta Office for training)
  • Positive and nurturing culture
  • Employee Assistance Program
  • In-house training and career development
  • Mindfulness sessions and self-care program
  • Fun social events and team bonding activities
  • Making a meaningful impact in the community
  • Recognitions, rewards and mentorship from exceptional leaders

As a Care Coordinator, you will find yourself:

  • Managing client inquiries, requests, incidents, complaints, and feedback in line with Afea's policy and guidelines
  • Rostering as per client's requests, care plans, and budget
  • Building and maintaining stakeholder relationships based on trust
  • Managing calls and emails in a timely and effective manner
  • Keeping records and maintaining up to date information of clients in the internal database
  • Working closely with internal and external stakeholders to assist clients

We feel it's great if you already possess:

  • A Responsive and pro-active mindset
  • Outstanding relationship-building skills
  • Strong verbal and written communication skills
  • Ability to manage multiple and conflicting priorities
  • Ability to multitask
  • Responsible and mature outlook with high work ethics
  • Permanent Resident or Citizen of Australia or New Zealand
  • Sense of ownership and the drive to achieve high client satisfaction
  • Solid presentation, great organisational skills, and exceptional attention to detail

About Us:

We pride ourselves on our Vision, to be the most Trusted NDIS and Aged Care provider and our Mission to Empower People. Through our transparent approach, the power of our smiles and the clinical know-how, we aim to make a real difference in the lives of people in our community. Joining the team at Afea means you will be joining a rapidly expanding organisation with growth opportunities for self-driven and ambitious performers.

The Closing date for applications is 5 PM Friday 14th of May 2021

We look forward to hearing from you!

Apply now via Seek! 

20/04/2021 $0 South West & M5 Corridor 1 Call Centre & Customer Service
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