Bookings administration role for psychology student

Mums Matter Psychology is a thriving and progressive private perinatal-specific practice. We work hard to create an exceptional working environment for our team a place where people feel supported, valued and encouraged to grow.

Our Support Team play an important role in our practice. They do an exceptional job of taking care of the needs of our clients and clinicians, while also providing assistance to our Director.

We are looking for a warm, reliable and capable person to join our Support Team. The successful candidate must be available to work on Saturdays and Sundays for approximately 3 hours over the two days (this is typically broken into a few hours each day), and have availability to work additional shifts during the week when other Support Team members are away (possibly once or twice a year). 

Key responsibilities of our Support Team include:

  • Helping new clients register and setting them up in our client system
  • Filling cancelled or rescheduled appointments on behalf of the clinicians
  • Liaising with existing clients about changes to appointments and waiting lists
  • General reception and administration tasks (returning voicemails, and email enquires)
  • Assisting our clinicians with administrative and other tasks
  • Providing crisis support to clients
  • Attending team meetings and group clinical supervision if desired

We are looking for a person who:

  • Is warm, friendly and enjoys connecting with people
  • Feels confident providing support to people when they are distressed
  • Has excellent attention to detail, time management, organisational and multi-tasking skills
  • Is trustworthy, punctual and reliable
  • Is a quick learner
  • Enjoys and is skilled at working in a fast-paced environment
  • Is confident with technology
  • Has excellent written and verbal communication skills
  • Has an ability to work independently, but also knows when to balance this with seeking guidance

Applicants will have completed at least three years of study in psychology or counselling, and have some experience in reception or administrative support.

The role involves working from home, accessing our email, and client management software. As such, you need to have access to a confidential, dedicated space and a laptop. It is essential that you have strong and reliable internet (an unlimited internet plan is needed).

Applicants must live in Melbourne and be willing to travel to inner Melbourne locations for meetings if necessary. 

20/04/2021 $0 CBD & Inner Suburbs 1 Administration & Office Support
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