Patient Bookings Agent

ABOUT US

Integral Diagnostics is a leading provider of quality diagnostic imaging services through its highly skilled medical professionals and investment in its technology platforms. One of the largest radiology providers in Australia Integral Diagnostics has established a strong reputation for quality, excellence, and innovation.

Lake Imaging, as part of the Integral Diagnostics Group, provides a wide range of diagnostic imaging services to private hospitals, public hospitals, community-based clinics and specialty centres. With more than 25 sites of operation in Victoria, we aim to give referrers and patients access to an unparalleled range of expertise, experience, facilities and resources.

ABOUT THE ROLE

Due to the establishment of a new, centralised Booking Centre, we have a number of opportunities for new Agents to join our team on an ongoing basis to assist in the scheduling of appointments for our patients. With Medical / Radiology experience being highly regarded, you will be the first point of contact for many of our patients. As such, it is expected that you will provide the highest standards of services at all times.

BENEFITS

  • Melbourne CBD office close to public transport.
  • Being trained by experienced staff members who have the ability to share their years of knowledge and experience
  • Increase your knowledge of medical terminology as well as various medical imaging services
  • Full time permanent positions
  • Inhouse Training

RESPONSIBILITIES INCLUDE

  • Answering telephone calls and determining the service required
  • Delivering prompt and effective responses to patient bookings and enquiries
  • Notifying patients of requirements prior to their visit
  • Liaising with technical and support staff regarding booked services
  • Quoting relevant fees and Medicare rebate amounts
  • Booking the service into the appointment diary at the relevant site
  • Informing patients of requirements prior to their visit
  • Other duties as directed by the Supervisor from time to time


TO BE SUCCESSFUL IN THIS ROLE

We are looking for you to have the following skills and experience:

  • Excellent communication and telephone skills - you must be articulate, able to listen and have empathy
  • Previous call centre experience in dealing with high volume of calls
  • Health care / medical reception experience will be highly regarded
  • RIS/PACs systems experience will also be highly regarded
  • A proactive approach to learning and development
  • Resilient in the face of unpleasant and sometimes aggressive callers

20/04/2021 $0 CBD & Inner Suburbs 1 Call Centre & Customer Service
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