For more than 35 years, Maytronics has been the global leader in robotic pool cleaning technology, and the company behind the industry-leading Dolphin brand. Maytronics Australia was established in 2011 and has distribution Warehouses located throughout Australia. We are a company of driven and passionate people who individually, and as a collective, believe in our promise to deliver exceptional experience.
Our success throughout COVID is a reflection of the amazing people, innovation and strategy, as well as a superior product. Join us in this success and be part of our team!
NEW POSITION due to company growth
Full time, permanent role
Industry leading brand
About the Role:
The Infield Service Technician is a field-based role that is responsible for repairs, installations, training, and technical support of Maytronics Robotic Pool Cleaners and Water treatment products to both end users and business customers. Youll provide support to the Sales team while in field, as well as internal staff with technical queries.
This is an autonomous, hands-on, customer facing position, that requires you to have exceptional technical capabilities whilst building and maintaining positive rapport with all customers. Youll work predominantly in field but will be in Branch as required supporting the internal team.
Repair, service, and install Maytronics products infield.
Undertake service work internally at the branch when required.
Train our Dealer and Builder network on repairs and installations.
Provide technical product training to customers & internally.
Provide exceptional customer experiences.
Booking repairs/service calls, troubleshooting, provide feedback regarding repairs.
Responding to general customer service enquiries (phone & email) within 24-hour KPI.
Our Ideal Candidate:
Whilst being a highly organized and dependable individual, youll have the following skills and experience:
Demonstrated technical skills in a similar position.
Ability to learn repairs & installations for Robotic Cleaners, Ozone systems and Chlorinators.
Electrical qualification desirable.
Understanding of swimming pool water chemistry desirable.
Customer service skills and experience mandatory.
Able to organize and manage daily responsibilities.
Why work with Maytronics
Genuine family-friendly culture
Free access to Uprise - EAP wellbeing provider
Employee Loyalty Scheme
Join a Global, market leading company!
Apply today! We would love to hear why youd be great for the role.
20/04/2021$0Bayside & South Eastern Suburbs1 Trades & Services
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