Client Support Representative

Full time & Immediate Start, Friendly Team Culture, Located in Lidcombe.

The Company
A proudly independent and Australian-owned business, that provides premium services in national road express specialised transportation and supply chain services. They are proud of their strong company values and inclusive culture.

The Role
If you are super organised, passionate about providing the highest level of customer service, and ensuring every engagement is undertaken with client centric approach.
Reporting to the Office Manager the responsibilities of this role include but are not limited to:

  • Manage an email inbox responding and resolving customer queries.
  • Ensuring all customer call are dealt with in a timely manner.
  • Liaise with various departments, branches and agents to arrange, confirm and follow up on consignment movements.
  • Maintain ownership of escalated enquiries and ensure a timely response is provided.
  • Verifying POD’s as required
  • Generate, action and follow up on internal reporting/discrepancies
  • Identify and escalate inefficient practices for the purpose of improving/streamlining processes.

Success Looks Like This

  • Previous Transport Administration experience will be highly regarded
  • Customer Centric approach
  • Excellent time management and ability to multi-task in a fast-paced environment
  • High level of attention to detail to facilitate accuracy of information
  • Ability to work independently and determine and action the correct response/solution
  • A can-do attitude and positive mindset
  • Proficient in in Microsoft office suite
  • Excellent presentation and communication




 

20/04/2021 $0 Parramatta & Western Suburbs 1 Call Centre & Customer Service
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