The role of the Client Services Accommodation Coordinator is to develop and coordinate the Accommodation program of Allcare Community Support. This includes SIL, ILO and short term or respite accommodation
Development of the Accommodation program and coordinate delivering high quality services to complex needs clients.
Coordinate and oversee the NDIS planning and coordination of supports to accommodation clients, including provision of accurate Service Agreements, SIL applications, Roster of Care etc.
Develop a strong accommodation team, ensuring support staff receive guidance, support and recognition of their development and progress through positive and proactive supervision.
Ensure accommodation services comply with the NDIS Code of Conduct, Practice Standards and other NDIS requirements.
Comply with all Allcare Policies & Procedures and contribute to formulation of a robust set of guidelines for the program.
Create a positive and effective culture within the program that delivers consistent operational results and client outcomes.
Develop networks to promote and grow accommodation services in line with agreed targets and timelines, including program budgets.
Build strong rapport and relationships with accommodation clients, families and carers and ensure channels of communication are open, positive and productive.
Develop and maintain effective and productive relationships and lines of communication with other providers, health professionals and external networks that form part of clients lives.
Assess need for additional Support workers and facilitate hiring as required.
Be part of the after-hours phone roster to support clients with emergency support requests.
In collaboration with other staff monitor the operational standards, policies and procedures and deliver support and services in accordance with NDIS legislative requirements and ISO 9001 Quality Management framework.
Adhere to and facilitate worker compliance in regard to Worker Qualifications, Grievance and Complaints, WH&S and Incident registers.
Understanding of NDIS Disability Framework policies and procedures, including quality standards and person-centered approach.
Understanding of NDIA, NDIS, SIL, ILO and SDA.
Experience and knowledge of NDIS funding.
Experience and knowledge of physical, psychosocial and intellectual disabilities
Ability to work with Microsoft Office suite of programs and learn industry specific database software.
Committed to responding to the individual needs and preferences of the Client.
Communicate with respect and dignity to all clients, stakeholders and others in the organization.
Understand and demonstrate safe work practices and adhere to company policies and procedures.
Understand and demonstrate the importance of documentation and time management in the position.
Demonstrate professionalism, reliability, punctuality and trustworthiness.
Key Skills and experience:
Experience in NDIS operating environment particularly as it relates to SIL, Restrictive Practice reporting and compliance.
Experience supporting people with complex needs and behaviours of concern, including mental health and cognitive impairment.
High level communicator with the ability to communicate effectively with people at all levels, including SIL Clients, families, carers, staff, governments, health professionals and all other external networks.
Ability to network effectively and productively. Ability to negotiate with all stakeholders with the view of delivering on participant outcomes and organisational targets.
High level report writing.
Demonstrated contemporary values of integrity, valuing diversity and respect.
Demonstrated ability to coordinate a work group and support, mentor and supervise staff.
Demonstrated experience in establishing and maintaining successful relationships with stakeholders.
Ability to communicate effectively with broad range of people from diverse cultural and linguistic backgrounds.
Have a pro-active attitude, a high degree of initiative, integrity and a positive approach.
Have an ability to work under pressure - to plan, set priorities and monitor work.
Ability to identify continuous improvement opportunities, and to be able to innovate and encourage others to do the same.
Ability to be adaptable, open to new ideas, recognize the merits of different opinions and act accordingly.
Ability to work collaboratively as a team member.
Ability to represent Allcare Community Support in a positive light.
Completion of a relevant tertiary level qualification.
Experience in NDIS Reportable Incident reporting and compliance.
Six month probation period.
NDIS Worker Screening clearance
Valid drivers license (car)
National Police Certificate
20/04/2021$0Adelaide1 Administration & Office Support
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