Customer Service Officer (Service Improvement) ? Part-time

The Company

Freight Specialists is a national logistics organisation operating branches and networks throughout Australia for over 30 years. Our brand is synonymous with safety and quality of service and we look to recruit, develop and inspire our people to achieve their career potential by providing an environment that recognises and promotes excellence.

We are currently seeking an enthusiastic and experienced individual in a permanent Part-time role looking to develop their career in the transport and logistics industry, joining our Customer Service team in based Wetherill Park. Working in a welcoming, energetic team you will be delivering a quality customer experience via email and phone.

Key Information:

  • Permanent Part-time role: 10am 3pm, Monday to Friday
  • Previous Customer Service experience is a must.
  • Excellent opportunity for a skilled worker looking to work within their schedule or candidates looking to return to the Transport & Logistics industry

Duties & Responsibilities:                 

  • Daily liaison with Agents and Australia wide depots
  • Delivering service excellence via various mediums (email and telephone).
  • Disciplined and results driven with accurate data entry required
  • Involvement in all aspects of Service with strong adherence to process application including discrepancies and project development enquiries
  • Complete all tasks in a timely manner and have the ability to communicate effectively where results are not possible

Experience:

  • Transport Industry experience preferably within a call centre environment (desirable).
  • Intermediate experience with Microsoft Office, with strong focus on Excel & Outlook

Key attributes:

  • Enthusiastic and prepared to learn all aspects of the transport business in a customer focused environment.
  • Outgoing personality and ability to fit seamlessly within a friendly team.
  • Ability to build rapport with internal and external customers
  • Strong verbal and written communication skills, including ability to analyse and present data.
  • Strong time management and organisational skills that allow you to effectively prioritise tasks.
  • Ability to multi task and willingness to learn process
  • Must have a positive attitude with a problem solving mindset

Pre Employment

  • Criminal Background Check and Pre Employment Medical required for all successful applicants.

Career Path & Business Culture:

As Freight Specialists is a privately owned and National business with branches throughout Australia, you will also be working for a company that is flexible and fundamentally believes that great people will deliver great service and opportunities. This is a great entry opportunity and career pathway for the right into the transport and logistics industry.

20/04/2021 $0 Parramatta & Western Suburbs 1 Call Centre & Customer Service
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