Account Manager

Be part of a dynamic team, Family owned and locally operated business, Huge opportunity for professional growth.

About Us

Townsville Hardware is a family owned and locally operated business, with stores across the region from Townsville to Cooktown. With products and services spanning from manufactured goods, heavy building materials to trade and retail products. As a provider of many specialty products we strive to ensure quality customer service and professional industry knowledge. 

About the Role

An exciting opportunity has arisen for an experienced Account Manager to join our soon to open Townsville Branch. This highly engaging customer facing role is dedicated to supporting and servicing a wide range of our trade customers. This role is accountable for growing the trade based business through sales development activities as well as ensuring the delivery of day to day support to our customers. In this role you will bring previous building or trade experience to build and maintain multi-tiered relationships as you deliver exceptional customer service to grow our customer base and seize opportunities to bring on new business. Servicing and providing ongoing support for both residential and commercial projects you will add value to our customers business through authentic partnership building. Working with the wider sales team, this position provides two-way support to our team and customers allowing us to deliver a whole of house offering. The position will work initially with the Branch Development Team to assist with the coordination of all preparations and requirements for the grand opening.

About You

We are seeking a dynamic, highly motivated and technically savvy individual to manage key account relationships. Bringing to the team previous experience in customer relations from a trade or building background is necessary. Specialised industry knowledge is highly advantageous however a higher emphasis is placed on the ability to learn from our experienced teams and customers. Demonstrated experience in the below attributes are also required:

  • Achieving sales target through exceptional customer service
  • Excellent communication skills and an enjoyment of working with people
  • Promote and develop a positive safety culture in industry
  • Strong internal and external stakeholder engagement
  • Computer literate and ability to learn new systems quickly
  • Exceptional attention to detail coupled with high level of accuracy 
  • Strong time management and good organisational skills
  • Manual Vehicle licence with a clean driving record


Cairns Hardware has an overriding commitment to health, safety, diversity and equal opportunity. As part of our safety commitment we have a Drug and Alcohol policy, which includes regular testing.
Only applicants with the right to work in Australia will be considered for this role.

20/04/2021 $0 Townsville & Northern QLD 1 Sales
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