Roy Morgan is Australia's best known and longest established market research company, with an unparalleled reputation for reliable, accurate, meaningful, revealing market research. Our CATI (Computer Assisted Telephone Interviewing) Department, with its talented team of Telephone Interviewers conduct over 200,000 surveys a year on a variety of subjects from opinion polls, customer satisfaction to government and social research.
Key responsibilities for the role:
Conduct telephone interviews in a professional and accurate manner with respondents
Achieve target response rates and data integrity scores
Represent the company in a professional manner at all times
To be successful in this role you must:
Be able to commit to minimum 3 shifts per week. Shifts run in the evenings Monday-Friday, and on the weekends.
Have the flexibility to work from home and the Melbourne CBD
A Windows PC to conduct work from home
Have the ability to communicate in a friendly and professional manner during "cold call" interviews
Have a strong capacity to display empathy and patience
Have mature social skills due to a healthy level of social awareness
Be able to demonstrate fluent and professional English language skills (both spoken and written)
Have basic computer skills - standard web (e.g. email, website navigation) and basic technical skills
Previous research experience, although not mandatory, will be looked upon favourably
Please note that this is a casual position and you will be required to have the flexibility to work from home and the Melbourne CBD office. You will require your own Windows PC in order to work from home.
Complete training will be provided to all successful applicants.
20/04/2021$0CBD & Inner Suburbs1 Call Centre & Customer Service
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