About the business
Rockhampton Mazda has been a locally owned family business in Central Queensland for over 54 years and is the only stand alone Mazda dealership outside the Metropolitan area.
We pride ourselves on our supportive work environment and commitment to personal development and growth. The regional city of Rockhampton is known for it's history, festivals and the Capricorn Coast.
About the role - IMMEDIATE START
Rockhampton Mazda is now recruiting for an Experienced Service Manager AND/OR an Experienced Service Advisor wishing to advance to lead the Service Team at our Rockhampton dealership.
The ideal candidate will have strong management skills, experience in a high-paced and competitive environment, and would ideally have a car dealership background.
In this role, you will be, but not limited to:
- Leading the Service team of Technicians and Service Advisors by example and direction
- Ensuring immediate resolution of customer feedback and enquiries
- Monitoring the effectiveness of all department employees and providing feedback and formal appraisals
- Planning each day to maximise profit, efficiency and productive
Benefits and Perks
For the successful candidate we offer:
- An attractive salary and incentivised bonus structure
- A 5 day working week
- On-going training
- Personal opportunities for growth and development
- Supportive environment based on traditional family values
Skills and experience
To be successful in this role, you will have:
- Extensive experience in leading and developing teams
- Experience in conducting team meetings and individual performance appraisals
- Superior customer service and interpersonal skills
- Experience in preparing monthly reports and budgets
- Experience following up with clients to ensure satisfaction with services received and resolving of any issues
- An ability to achieve internal targets and KPIs
- A proven background in maximizing profitability and meeting financial objectives
- Exceptional problem solving and time management skills
- A sound work ethic and commitment to providing an unequalled customer experience
- Knowledge of Titan or similar Dealership DMS an advantage
Please note, only successful candidates will be contacted. Employment is conditional upon a satisfactory Drug and Alcohol Test and National Police Records Check.
Rockhampton & Capricorn Coast
Trades & Services