We have leaders that care and have what it takes to drive the business forward, look after their staff and provide the company with strategic direction.
Whether you have a background in leisure, hospitality, retail or another customer facing industry, we want to invite you to step into a sector that is essential to the wellbeing of our communities. We can offer you the stability of a full-time salaried position and the opportunity to build your career in a promising industry.
Opportunity for professional growth
Opportunity to work closer to home
Free Onsite parking
Free Facility Membership
Knowing that you are contributing to our mission of inspiring community activity
The BlueFit Culture
At BlueFit, we value solutions-minded team players who put the customer experience at the forefront of everything they do. We spend time looking for ways to build and grow our people to foster exceptional performing teams. We believe in treating each other with respect, we work hard, have fun and above all, support each other.
About the role
This role looks after all aspects of operations of the Customer Experience department and ensures that they are carried out safely, efficiently and above all else, in a service orientated fashion. This role will work closely with the other departments Managers and the Centre Manager to drive a high performing team that can promote the BlueFit way and help position the BlueFit brand within the fitness and leisure industry as one of providing exceptional customer experience.
This is not a 9 to 5 industry so we do need someone who can work some weekends and public holidays.
We are looking for someone who has:
Experience leading a small team
Face to face customer service experience
An inclusive approach to service. Our customer base is diverse and we love what this offers our workforce and want someone that can ensure all our customers feel welcome.
Can-do attitude and willing to go the extra mile
A typical day might have you doing the following:
Welcoming new and existing members
Training new staff on how we operate
Responding to customer queries by phone or in person
Ensuring the reception area is tidy and welcoming
Following up outstanding debtors
Pro-actively marketing BlueFits products and services
Work with the Facility Manager to ensure rosters are in set in line with targets