Customer Service Officer - Mentor

Ideal for a self-starter who can efficiently manage time frames, Join a professional and highly dedicated team, Great staff benefits while working for Australia's largest and only national ANP.

  • Exciting full-time opportunity within a professional and highly dedicated team.
  • Broad range of professional development options available.
  • Experience great staff benefits while working for an industry leader.


About the Role:

Based in our Launceston office this is your opportunity to work for our Apprenticeship Network Provider (ANP) Division, Australia's largest and only national ANP. 

Reporting to the Mentoring Team Leader, you will be providing an important support role and managing internal and external stakeholders, driving excellent customer service to clients. 

The role will be varied and involve performing outbound Mentoring Services contacts, receiving inbound Mentoring Services contacts, and completing data entry. In addition, the role will be required to assess issues that may impact on Australian Apprenticeship completion and identify required action, including referral to specialist Mentors or external organizations.


About You:

You will have experience in a business environment with significant call volumes and demonstrate the ability to engage, respect and support customers of diverse demographics and social backgrounds, with a strong focus on youth.

Key Selection Criteria:

  • Proven experience in meeting set targets, KPIs and customer service standards 

  • Ability to foster positive relationships between apprentices and employers 

  • Ability to assess, advise and manage situations 

  • Previous experience in youth/social work or relevant fields would be highly regarded  

  • Good communication skills and ability to build relationships 

  • Strong mentoring and guidance skills would be highly regarded 


The successful applicant will be required to undertake a Police Check and any State/Territory Working with Children Check (where applicable).

Please note: There are 2 vacancies for this role. This is a full-time fixed-term position ending 31 January 2022. Expected commencement is late April. One of the vacancies will be for a Maternity Leave cover.

How to Apply

Please submit your cover letter (inclusive of a selection criteria response) and resume via the Apply button below.

Applications close 5pm Thursday 8th April 2021

MEGT (Australia) Ltd is committed to creating an inclusive workplace and building a diverse workforce. We strongly encourage applications from all diverse groups, including Aboriginal and Torres Strait Islander people, and people with disability.

Please note: By providing referee contact details you are consenting to MEGT contacting any nominated referee/s after interview.


About MEGT

Established in 1982, MEGT (Australia) Ltd is an Australian not-for-profit organization that provides a range of quality solutions to employers, apprentices, trainees and job seekers in local communities nationwide. MEGT (Australia) Ltd employs approximately 650 staff members in offices across every state in Australia and in the ACT.


Our Culture

We are committed to providing an inclusive and collaborative environment for our staff. Our aim is to ensure our people are engaged, motivated and prepared with the skills and capabilities they need to deliver our goals. We do this by:

  • making the health and safety of our workers our highest priority and providing a safe and healthy work environment
  • attracting, retaining and developing the right people for the right roles
  • understanding each other, embracing our differences and welcoming a workforce that reflects the diversity of the communities we serve.


The MEGT Difference

Some of the benefits we offer include:

  • 17.5% leave loading
  • 3-day Christmas-New Year closedown as a gift
  • opportunity for career progression within a national organization.

For further information, please visit Careers at MEGT

06/04/2021 $0 Launceston & North East 1 Call Centre & Customer Service
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