Exceptional Customer Service Officer

Permanent full time role, rotating 24/7 roster, based in Adelaide CBD;, Awesome opportunity to add to your skillset and learn workforce management;, Outstanding salary of $70K + super on offer..

  • Permanent full time role, rotating 24/7 roster, based in Adelaide CBD;
  • Awesome opportunity to add to your skillset and learn workforce management;
  • Outstanding salary of $70K + super on offer.

About You

You are a driven and effective communicator who can adapt to change while maintaining composure and diplomacy. You can work under pressure whilst maintaining clear priority on task allocation and attention to detail. You have a high level of confidence, drive and motivation as well as commitment to ownership and accountability. You are a problem solver who can generate ideas and deliver excellent customer service. You are a respectful and professional person who demonstrates exceptional moral values in everything you do. You are a strong communicator with a passion for excellence.

About the Role

No prior workforce management experience is required your passion for exceptional customer service and ability to problem solve, interpret data and think and act logically and strategically is your foundation for success in this role. You will also be able to demonstrate your skills in resilience and genuine flexibility.

You will enjoy the benefits of working across a 24/7 roster which will see you having significant personal flexibility this means having rostered days off during the week.

This role will report to the Workforce Real Time Team Leader you will be part of a team who deliver the workforce roster management function for more than 6,000 employees across Australia as part of the Enterprise Workforce Solution (EWS), within the Divisional Operational Support Centre.

Naturally you will be responsible for meeting key performance indicators of the varying contracts in terms of roster management. You will be responsible for maintaining published rosters and successfully managing gap fill to a high standard.

To be successful in this role, you will have:

  • The highest levels of personal integrity and ethical behaviour;
  • Experience working in a Call Centre or similar fast paced and dynamic work environment;
  • Well-developed technical skills, MS Office products and relevant technologies;
  • Ability to analyse and interpret data;
  • Knowledge of productivity KPIs, service levels, and the relationships between quality and productivity;
  • Stakeholder management skills;
  • Be an Australian Citizen or Permanent Resident;
  • Naturally outstanding verbal and written communication skills.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role.

About Us

Within our Group Corporate teams, we collaborate and support the operational arms of Sercos Asia Pacific division. We problem solve and innovate across a range of disciplines including Corporate Affairs, Finance, Information Technology, Legal, Sales and Bids.

At Serco, youll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where youre based, we each share the same goal to bring service to life to make a positive difference every day.

Join Us

If you are inspired to make a positive different and would like to be considered for this opportunity, please apply now.

Serco values ofTrust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.

We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and [email protected] (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

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06/04/2021 $0 Adelaide 1 Call Centre & Customer Service
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