Do you want to be part of an award winning Team, Does future growth and business development inspire you, Kingfield Galvanizing proudly protecting the future not just steel..
Customer Service Supervisor Role
Ensure great customer experience while being agile, lean and cost effective
Responsible for managing order fulfillment process including, online customer ordering
Create, standardize, optimize business processes and tools with KPI's based on data-driven metrics across the functions
Work directly with accounts, sales and operations to jointly develop tightly coordinated plans
On boarding of new customers.
Collaborate with sales and accounts teams to educate customers on supply contracts and operational details around product deliveries, pricing and lead times.
Order Management and customer care
Lead an efficient and customer centric order management function from pipeline, quotation to invoicing
Use industry leading tools and measurements to continuously improve customer service and relationships
Directly develop key customer relationships to establish KG as the undisputed premium galvaniser
Planning & Scheduling
Work with the Operations Manager to ensure that the production plan is in line with customer expectations/orders and where varies, understand why and if necessary notify customers of any revised delivery dates.
Monitor Delivery in full and on time (DIFOT) having regard to the business target of 95%
Ensure order entry is maintained to a high level of accuracy, enabling an efficient production scheduling process
Logistics and Distribution
Oversee a cost effective and service focused customer transport function.
Build a sustainable transport network, working cross functionally with sales and operations.
Review annually transport/freight contracts.
After Sales and Tech Support
Work closely with QA Manager to understand any after sales issues and if necessary, liaise with customers regarding issues.
Maintain a Customer case resolution system, ensuring a high quality of customer care with metrics to support
Leadership skills in a multicultural organization
Strong analytical and planning skills.
Identify and meet the needs of diverse customers
Track record of delivering products on time with high customer satisfaction.
Attention to detail and proven track record of problem-solving abilities
Strong interpersonal skills, excellent written and oral communication skills and a reputation as a team player
Strong IT skills
Knowledge of Netsuite is an advantage but not essential
Professional fluency in English
If you wish to apply for this position please forward your cover letter and resume.
06/04/2021$0Northern Suburbs1 Manufacturing, Transport & Logistics
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