Service Coordinator / Administration

Do you have EXCEPTIONAL Communication and Coordination skills, Full Time Position in Geelong Office, Start ASAP.

Hewstone IT is a locally owned and run Geelong business, looking for a self motivated Service Coordinator to join their team. The Service Coordinator is responsible for managing the activities and responsibilities of the technical team.

As a part of this management, the Service Coordinator is also responsible for providing assistance to the team and ensuring service and support is provided to customers at agreed levels.

Part of your daily duties will include:

• Liaising with clients
• Tracking and assigning incoming incidents, through to closing and billing
• Ensuring technical resources meet their scheduled obligations
• Processing customer enquiries
• Product research and quotation development
• Administration duties

We require a capable and friendly individual with strong written and verbal communication skills. Computer skills are essential, and a general knowledge in IT is advantageous but a willingness to learn will suffice for the right candidate.