Customer Administration Officer

Challenging and varied work. Engage with a committed team, Supportive team + generous salary packaging + salary sacrifice + purchased leave, Work for a value based + one of the largest & leading Disability providers..

About Scope

Scope’s mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals. Across Victoria, Scope provides services to thousands of people with a disability in more than 100 service locations.

Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), lifestyle options and therapy.

Scope was recently named on the Australian Financial Review’s 'Top 100 Most Innovative Companies' in Australia and New Zealand.

About The Role

Scope has an exciting and unique opportunity for a Customer Administration Officer to work within our Business Performance Unit based in Glen Waverley, supporting our services in the East.

  • Working with a range of employees and customers to provide general administration support
  • Receptionist duties using inclusive and welcoming language, talking to a range of people, from children, family, government bodies, general managers and people with a disability.
  • Assist with specific projects and administration support around Divisional incentives to improve our services, supports and process
  • Working with both internal and external stakeholders to support the frontline to provide services to our customers.
  • A valued member of the team that looks for simple and efficient ways of performing their role, making it their own and working with other departments to seek and understand new ways of doing things.

About You

  • A passion to work for an organisation that strives for continuous improvement to make a difference to the lives of the people we support
  • Enjoy working within administration and are looking to make the job your own
  • Experience in providing administration support and working with client management
  • A high level of communication skills with a range of individuals
  • A high level of computer literacy and attention to detail


To be considered for this role, you must provide the following:

  • NDIS Worker Screening Check Clearance
  • International Police Check if you have lived or worked overseas for more than one (1) year within the last ten years
  • Satisfactory Working With Children's Check (Employee)
  • Australian Residency Status or valid Australian Working Rights

Scope as an Employer

Successful candidates will enjoy a range of staff benefits including flexibility to suit your work-life balance, continuous development and training, competitive remuneration and salary packaging and purchased annual leave scheme. You will also get the unique chance to work in a sector that is seeing the biggest social reform since the introduction of Medicare.

Take your career on a journey with Scope and work proactively with us to achieve our mission!

06/04/2021 $0 Eastern Suburbs 1 Administration & Office Support
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