Allocations Consultant

Flexible shift options over 7 days, based in South Melbourne, Casual role initially - potential for permanent position, Highly respected, national organisation. Great team. F/T & P/T hours available.

YNA Victoria provides nursing, midwifery, careworker & support service staff to private clients, community & in-home programs, government agencies, hospitals, health & aged care facilities throughout Melbourne.

We have an opportunity for an enthusiastic individual to join our customer service team in our South Melbourne office & contribute to our ongoing success.  We require flexibility to work between 3-5 shifts per week over a 7 day roster.  Shifts are rostered for 8 hours between 04:45am  & 11:00pm, seven days a week, 365 days of the year.  

About the Role: 

Our Allocation Consultants are required to communicate with our on-hire staff & our clients to deliver the best service possible.  

Typical Day:

  • Booking staff into suitable shifts
  • Accurate data input into YNA system
  • Taking client requests professionally & efficiently
  • Processing client bookings, monitoring shift changes & updating staff availability
  • Maintaining communication with staff & clients & problem solving, as required

No day is the same!

Skills & Experience:

  • Strong computer & admin skills
  • Ability to follow structured procedures & high attention to detail
  • Ability to multi-task & work in a fast paced environment, think laterally & problem solve
  • Outstanding communication skills - verbal & written
  • Friendly, vibrant & outgoing team player
  • Focus & desire to continuously improve

If you are looking to join an innovative, expanding Australian-owned company & have a dedication to delivering excellence & professionalism; then YNA could be for you!

Please apply in writing, with a cover letter, addressing the above criteria as soon as possible.

06/04/2021 $0 CBD & Inner Suburbs 1 Call Centre & Customer Service
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