Administration & Customer Service

About the Company
WB Infrastructure is a fast-paced, growing business with a major focus on client relations, maintaining safe work practice and being an industry leader in plumbing and civil infrastructure.

The offered role will require the successful applicant to maintain strong relationships with our clients, process reports and claims, delegate work to field technicians and meet company KPI's. 

To be a suitable candidate for this role, you will require customer service skills, good communication skills, basic computer knowledge, be able to work well within an office team and bring forth a positive and motivated attitude. 

Skills required: 

• Attention to detail
• Customer service, ability to answer phone calls confidently and respond to client correspondence
• Able to work independently and with a team
• Good communication skills, both written and verbal
• Ability to time-manage, organise and 
  prioritise
• Competent computer skills that can be further developed on the job
• Passion to learn while on the job and gain industry knowledge

Your responsibilities will include:

• Generating invoices, quotes and reports
• Answering and directing incoming calls & customer enquiries
• Liaising with clients and communicating updates on work orders
• Updating data and communicating performance to management
• Processing documents to accompany invoices
• Providing support to our admin team to maintain business goals and KPI's

Perks of the job: 

• This is an on-going full time position, with long term opportunities for growth within the company
• Flexible working times
• Opportunities for over time, on-call and weekend work
• Convenient Sydney location, close to shops and cafes
• Attractive salary
• Parking on-site
• Friendly team environment