General Manager Sales and Service

Work for one of Australia's most trusted brand, Blended model of working from the Office & Home, Great Team Environment.

Every day, Australians are at risk of illness, injuries and potentially life-threatening situations at home, in the workplace and the community. We believe that every Australian should have access to responsive healthcare and wellbeing support when and where they need it. 

As a profit-for-purpose organisation, when you attend a course, buy a product or need health coverage for your event, you're helping to support invaluable community programs including free first aid training for primary school students and local communities, training and leadership development for our youth and volunteers, or emergency response at evacuation centres in times of crisis.  

St John has been delivering first aid and community medical support services to the NSW community for over 130 years. The scope of these services has grown to include:

  • First aid training, including specialist courses for mental health, high risk work sites, workplaces, and free first aid training to primary school children
  • Event health services, keeping people safe at events right across NSW, ranging from small local gatherings to large scale events
  • Equipping individuals, families and workplaces with high quality first aid products and services
  • Working alongside emergency services organisations in times of need and disasters
  • Workplace health services such as contracted paramedic services and temperature testing  

About the role

The GM Sales & Services reports to the CEO and is a member of the Executive Team. The roles primary objective is to lead and drive the commercial sales, product and services strategies across the organisation through:

  • Embracing the core values of St John NSW
  • Providing leadership, direction, mentoring and professional development to the Field Sales, Business Development Team, Customer Service Team and Product Teams
  • Developing and delivering a strategic sales plan to achieve organisational priorities and drive revenue growth.
  • Identifying opportunities to increase growth in both existing and new commercial programs and markets
  • Promoting a customer service culture across the organisation including strong customer engagement and retention
  • Ensuring the sales team meets Sales and Services targets at an individual and company level
  • Engaging collaboratively with the Executive Team, to share ideas and strategies to maximise St Johns impact on the community  

To be successful in this role you will bring:

  • Experience in a General / Senior Sales Manager roles across multiple channels ideally with strong business development experience
  • A natural energy and enthusiasm for leading and developing high performing sales teams
  • Experience in identifying and developing new market opportunities, driven by data and analytical insights
  • Strong commercial business acumen with an innovative growth mindset to build strategies that translate into actions
  • The ability to work collaboratively across the whole of organisation to deliver on St John NSWs purpose
  • Outstanding business development, key account management and sales experience at a senior level
  • A Customer centric approach to managing customer and stakeholder expectations, needs and requirements
  • Project management experience involving multiple stakeholders, including strong negotiation skills
  • Key contacts at a senior level across a wide variety of roles and industries
  • Degree qualified in business, health or other appropriate qualifications
  • Able to obtain Current Working with Childrens Check and a National Police Check

St John NSW has a blended work model of working in the Burwood Office, at Branches, at Customer sites and Working from Home. 

St John Ambulance Australia (NSW) does not appreciate unsolicited calls from recruitment agencies. 

St John NSW cares about keeping children and young people safe. Protecting and promoting the emotional, physical, cultural and spiritual wellbeing of children and young people is central to all aspects of the operations and culture of St John NSW. 

06/04/2021 $0 CBD, Inner West & Eastern Suburbs 1 Sales
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