Customer Service Officer

Company description:

  • 2 x Part time positions
  • No weekend or after hours work
  • Fabulous staff benefits

The Hospital:

The Royal Childrens Hospital (RCH)provides secondary and tertiary care to children and young people across the northern and western suburbs; specialist paediatric healthcare to the children of Victoria, Tasmania, southern NSW and parts of South Australia; and is the designated state-wide provider of services including paediatric trauma, rehabilitation and forensic medicine. As a quaternary centre for complex cardiac surgery and organ transplantation, the RCH cares for the sickest children from around Australia.

With a passionate, highly skilled and committed staff campus wide of over 6000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.

Job description:

The position of Customer Service Officer is a front line customer service role involving a high level of interaction with patients and their families, medical, nursing and allied health staff.

Specifically, the position is responsible for ensuring the efficient and effective operations of the allocated Specialist Clinics portfolio. The position will be responsible for performing a broad range of administrative and customer focused duties, ranging from scheduling initial appointments through to discharge from specialist clinics.

To be successful in the roleyou will have:

  • Possess, demonstrate and apply effective communication and interpersonal skills
  • Able to exercise good time management skills and prioritisation between competing tasks.
  • Flexible approach to work demands
  • Demonstrated ability to trouble shoot and resolve issues
  • Ability to work and contribute in a team setting
  • Strong customer service skills

To view the Position Description, please click here.

Why work at the RCH

The RCH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award winning Health and wellbeing program and financial benefits.

We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with disability.

Are you ready to join our team

Apply online by clicking on the Apply button.

Applications close 9 April 2021

06/04/2021 $0 CBD & Inner Suburbs 1 Call Centre & Customer Service
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