Credit Collections Officer

A contract opportunity has become available for an experienced Credit Officer, for a large and well known commercial organisation. Away from the hustle and bustle of the city, this role is based in the inner northern suburbs of Brisbane, where onsite parking will be provided. Reporting directly to the Credit Team Leader, the successful candidate will be required to commence immediately for this role, with the assignment going until the end of September 2021 at this stage, with a posibility for a futher extension.

The key responsibilities of this role are:

  • Monitor and control payments made by customers past the due date
  • Negotiate with customers who are outside of agreed credit facility terms for the purposes of releasing an order for supply of goods, in line with the Australian credit policy guidelines, including negotiating repayment plans
  • Coordinate supply offers/orders with Accounts Receivable Supervisors where supply will be disrupted by a breech to the credit terms, in line with the Australian credit policy guidelines
  • Provide feedback to the Accounts Receivable Supervisors in relation to potential risks identified through the collections process
  • Adhere to collections process guidelines and timetables
  • Drive continuous improvement culture to ensure the most up-to-date best practice is being employed in the collections process, in line with the Australian credit policy guidelines
  • Negotiate repayment plans for customers unable to remove the barriers to supply through reducing credit terms breeches
  • Take credit card payments over the phone
  • Actively present and endorse Credit team culture, actively driving positive team interactions and service levels

The requirements of this role are:

  • Successful completion of Year 12
  • High level of experience collecting out of terms debt in a corporate credit environment
  • High level of experience in negotiation and resolution of customer issues and/or complaints at an advanced level
  • Worked a high volume/live set of customer accounts
  • Understanding of Australian insurance regulations
  • Understanding of credit contracts and other debt related laws and regulations
  • Ability to problem solve
  • Ability to work to deadlines and have a high level of compliance to laws, regulations and internal policy
  • High level of people skills
  • Ability to negotiate to a win-win outcome
  • Ability to understand basic accounting concepts
  • High level of written and oral communication
  • Ability to actively drive/endorse a culture of team unity and high performance

To apply, please follow the link and submit your resume today for consideration. If you meet the requirements above and are available to commence immediately, please contact Carmina Darmanin, along with your resume .

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

30/03/2021 $0 Brisbane 1 Accounting
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