Customer Care Consultant

$65,700 Package (60K Base + Super) + Monthly Commissions, Permanent position - full induction training and career progression available, Great company culture - awards nights, onsite gym, onsite cafe.

We are seeking a caring & compassionate Customer Care Consultant to assist & identify solutions for our members who may be wishing to cancel or have missed payments on their insurance policy.

• $65,700 Package (60K Base + Super) + Monthly Commissions
• Permanent position - paid induction training and career progression opportunities
• Career progression opportunities available

The Opportunity

We have an exciting opportunity for a passionate and motivated Customer Care Consultant to join our committed team based in Norwest Business Park.

Working within a collaborative team environment, as a Customer Care Consultant you will:

• Liaise with our existing customers who have missed payments on their insurance policies or wish to cancel their insurance policy
• Work with the customer to provide an excellent customer experience to understand the reason for the client's request to cancel
• Provide solutions to support customers in making an informed decision on their policy
• Adhere to all compliance and quality processes

What are we looking for

• Experience within either a customer service, sales, collection, or retention environment
• The ability to communicate effectively with customers regarding financial arrangements
• Well-developed ability to understand and address customer issues and find solutions to suit customer needs
• Empathetic nature towards customers combined with the ability to address and defuse customer complaints
• Positive, pro-active and self motivated
• Ability to work autonomously in a fast paced Call Centre environment
• Availability to work an 8-hour shift between 8am-8pm Monday to Friday

What's in it for you

• Career progression opportunities, subject to meeting performance criteria;
• • Earn Senior status in 6 months = 10% increase to base pay and additional leadership exposure
  • Earn Specialist status in 2 years = 20% increase to base pay and funding for industry related study (RG146).
• Company funded paid parental leave benefit
• Additional days of leave on top of annual leave entitlement (based on tenure)
• Free onsite gym and health and well-being initiatives
• Cafe, monthly massages, retail discounts e.g. movie tickets, Taronga Zoo entry, live shows + more
• Quarterly award functions and a grand annual conference to recognise our people
• Funded Induction product training and on-going coaching and support
• $1,200 annual parking allowance paid fortnightly
• Central location in Norwest Business Park with direct bus access from Parramatta and Blacktown or short walking distance from Norwest Metro Station

Who is Greenstone
Greenstone distributes insurance products under trusted brands such as Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths, Guide Dogs Pet Insurance, Kogan Life Insurance, Australian Senior Insurance Agency and Choosi.

We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.

We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.