Customer Service Officer- Dispute Resolution

Grow your skills with comprehensive training and development, Attractive salary packaging provisions and flexible working environment, Valued based culture with excellent working conditions.

  • 12 month fixed term full-time contract potential to permanent
  • Grow your skills with comprehensive training and development
  • Reputable organisation in convenient Sydney CBD location
  • Attractive salary packaging provisions and flexible working environment
  • Valued based culture with excellent working conditions


EWON is highly respected and provides consumers with independent, free, informal dispute resolution services. Working in an ombudsman scheme provides a unique career experience for people with a strong customer service orientation, who are looking to be part of a great team doing rewarding and valuable work. 


Our opportunity


We are seeking an experienced and motivated customer service professional, with previous call centre experience, to join our busy Investigations team.

This is a great opportunity to work in our modern CBD office within the dispute resolution space, providing complex customer service.

Full training is provided, with a supportive team culture and excellent work environment!

This is a key role at EWON and a fantastic opportunity where the results of your hard work will be noticed. 


Key Accountabilities


  • Interpreting and communicating legislation and regulations
  • Extensive use of databases and records management
  • Customer service - Complaints Intake
  • Conflict resolution
  • Teamwork and collaboration
  • Problem solving and assessment (suitability for referrals or investigation)


To be successful in this role, you need the below skills and experience:

  • Minimum 2 years experience in a high volume call centre environment with complaint handling
  • Proven experience working with a case management system or database
  • Highly developed written and verbal communication skills with experience in communicating with diverse group
  • Ability to understand and communicate technical information (i.e. legislation and regulations)
  • Negotiating skills to facilitate the appropriate resolution for disputes
  • Strong attention to detail and quality
  • Strong verbal and written communication skills
  • Ability to prioritise and multi-task
  • Intermediate MS Office skills with a high level of keyboard skills and accuracy


What we can offer you:


  • Access to a wide range of flexible working options including flexible time off
  • Attractive salary packaging provisions
  • Dynamic and ongoing professional development (using the 70:20:10 learning framework) with access to online learning, and regular professional MasterClasses
  • An exciting wellbeing program with extensive offerings



To view the position description, visit our website


To apply    

Send your resume and cover letter addressing the above skills and experience.


Aboriginal and Torres Strait Islanders are encouraged to apply.


Please note

  • EWON is an EEO employer
  • Applications from agencies will not be considered at this time.
  • Applicants must be legally permitted to work in Australia.

Applications close 19 April 2021.


30/03/2021 $0 CBD, Inner West & Eastern Suburbs 1 Call Centre & Customer Service
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