Permanent full-time position, You will be working for an established, highly respected local business, Friendly team environment.
HumanKapital is a full suite recruitment, human resources and WHS services provider.
Our client is a locally owned and operated leader supplying specialised products to the building industry. They pride themselves on providing exceptional customer service to homeowners, architects, domestic and commercial builders. Reporting to the Operations Coordinator, our client is looking for a Customer Operations Officer to support our customer service team based in their Newcastle Office.
About the role
As the Customer Operations Officer, you will be representing the client in a key customer facing role handling enquiries across a range of products.
You will have exceptional attention to detail and highly developed interpersonal and communication skills to assist you answer customer enquiries and process orders.
Your responsibilities will include:
Providing exceptional customer service via phone, email and face to face
Processing all customer enquiries and orders in a timely and professional manner
Fast and accurate data entry of orders and invoices
Liaise with the broader team in relation to products and customer orders
Build meaningful relationships to generate repeat business
Contribute to new ideas and process improvement
Contribute to social media posts and content
Customer service experience 2-3 years
Excellent communication and relationship management skills
Excellent time management skills with ability to prioritise
Ability to maintain accurate customer and supplier records
Excellent computer (Microsoft office) and administration skills
Willingness to learn with a great attention to detail
Passion for working with customers in a team environment
A high level of initiative with strong problem-solving skills
Permanent full-time position
You will be working for an established, highly respected local business
Friendly team environment
Opportunity for growth and development
30/03/2021$0Newcastle, Maitland & Hunter1 Administration & Office Support
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