Transport Customer Service Officer

Who We Are:

Established in 1989 State Transport and Warehousing is one of Melbourne's leading Taxi Truck and 3PL management providers. With multiple sites across Melbourne, we cater for a diverse and large range of clients from food manufactures to the construction/industrial sector and beyond. Having invested in the latest technology as to offer premium services out to the marketplace, this is an outstanding opportunity for a Customer Service Officer to forge out a successful and rewarding long term career path in transport. 

 

The Position

Due to significant growth, we are looking for enthusiastic Customer Service Officer that has a proven track record of both working and furthermore thriving in high paced work environments.

Customer Service is at the cornerstone of our business and something which we pride ourselves on here at State Transport. Ensuring that our customers are continuously updated throughout the delivery process is a critical component to our reputation as a quality service provider. This role will encompass but is not limited to, booking jobs/consignments, inbound and outbound calls, monitoring customer service emails and live job maintenance including communication to both customers and drivers regarding service updates.

 

About you

  • Experience within the transport industry is preferrable but not essential.
  • Sound knowledge of Melbourne metro area
  • Knowledge of truck travel and return times.
  • Ability to liaise with internal/external stakeholders in a professional manner.
  • Ability to communicate effectively with subcontractor drivers.
  • Knowledge of transport administration processes
  • Knowledge of transport operational processes
  • Proficient use of Microsoft Outlook & Office
  • Polite & friendly phone manner
  • Strong written and verbal communication skills
  • Proactive all-rounder with a can do attitude & team player.
  • High level of attention to detail

 

Previous Experience Highly Regarded

  • Hub Systems - Freight Management Software
  • Experience specifically within the taxi truck industry
  • Strong analytic skills

 

This role is ready for an immediate start and provides an excellent opportunity for the right individual.

22/03/2021 $0 Bayside & South Eastern Suburbs 1 Manufacturing, Transport & Logistics
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