Installation Scheduler

Sunbather have been a market leader in the swimming pool industry for over forty-five years.  Our business is about saving energy, heating pools, and providing a solution-based service to our customers. A national footprint of offices ensures a diverse, dynamic team of people, all passionate about our industry and workplace, with a key focus on innovations and constant improvements.

Our office in Castle hill is looking for a passionate Installation Scheduler to join our busy Scheduling Team. 

This is a full-time, Monday to Friday, position within Sunbather.

We require an action driven team member to fulfill the following responsibilities:

• Communicate effectively with Installers and all internal team members
• Provide the customer with an exceptional experience
• Maintain the brand of the organisation by ensuring all installations are scheduled with accuracy and precision
• Liaising and coordinating with third party hire
• Proactively communicate appointments with trade and retail clients
• High level data entry, ensuring to document all communications accurately
• Invoicing and stock allocation post-installations, including secure processing of balance payments
• Troubleshooting of issues post-installation (training provided) and scheduling call backs as required

About you:

• Prior experience within a Customer Service/Scheduling role
• Capacity to learn technical processes (full training provided)
• Effective listening and dispute resolution skills
• Organised and mature minded
• Consultative, decisive, clear with your instructions, and have a strong eye for detail
• An ability to prioritise tasks and find a solution quickly
• Ability to thrive under pressure
• Passionate about producing work to high standard
• Flexible and happy with a variety of tasks
• Reliable

We are a fast-paced office, so the ability to self-motivate and work autonomously is required.

We offer an encouraging and flexible working environment with a fun and social team. Within this role you will be strongly supported by the Scheduling Team and Senior Management to assist you in your development.

Please note: Applications not correctly addressed will not progress further. 

We look forward to hearing from you..