Installation Scheduler

Sunbather have been a market leader in the swimming pool industry for over forty-five years.  Our business is about saving energy, heating pools, and providing a solution-based service to our customers. A national footprint of offices ensures a diverse, dynamic team of people, all passionate about our industry and workplace, with a key focus on innovations and constant improvements.

Our office in Castle hill is looking for a passionate Installation Scheduler to join our busy Scheduling Team. 

This is a full-time, Monday to Friday, position within Sunbather.

We require an action driven team member to fulfill the following responsibilities:

  • Communicate effectively with Installers and all internal team members
  • Provide the customer with an exceptional experience
  • Maintain the brand of the organisation by ensuring all installations are scheduled with accuracy and precision
  • Liaising and coordinating with third party hire
  • Proactively communicate appointments with trade and retail clients
  • High level data entry, ensuring to document all communications accurately
  • Invoicing and stock allocation post-installations, including secure processing of balance payments
  • Troubleshooting of issues post-installation (training provided) and scheduling call backs as required

About you:

  • Prior experience within a Customer Service/Scheduling role
  • Capacity to learn technical processes (full training provided)
  • Effective listening and dispute resolution skills
  • Organised and mature minded
  • Consultative, decisive, clear with your instructions, and have a strong eye for detail
  • An ability to prioritise tasks and find a solution quickly
  • Ability to thrive under pressure
  • Passionate about producing work to high standard
  • Flexible and happy with a variety of tasks
  • Reliable

We are a fast-paced office, so the ability to self-motivate and work autonomously is required.

We offer an encouraging and flexible working environment with a fun and social team. Within this role you will be strongly supported by the Scheduling Team and Senior Management to assist you in your development.

Please note: Applications not correctly addressed will not progress further. 

We look forward to hearing from you..

22/03/2021 $0 North West & Hills District 1 Administration & Office Support
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