Program Manager

Join a global leader in freight forwarding and integrated logistics solutions., At Schenker, our employees are our biggest asset!, Many opportunities available to grow your career..


At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.


We are seeking a Program Manager to join our busy team based in Sydney.

This position is required to maintain and develop Schenker's relationship with the assigned major account through building a deep knowledge of the Client's supply chain requirements and adding value to the client's business with linking to the DB Schenker service offering locally, regionally and globally

Departmental/Operational key Responsibilities may include:

  • Align and leverage efforts and strategy with Global & Regional account management team to deliver a coherent & cohesive approach to the assigned accounts
  • Identify and communicate with senior management strategic opportunities arising from the assigned accounts
  • Develop and direct the implementation of goals, objectives, policies, procedures and work standards where applicable for the assigned program
  • Establish and maintain performance measurements
  • Conduct regular internal operational reviews with all internal stakeholders (ops, IT, finance)
  • Establish joint forecasts with client(s) Conduct QBRs and BPIs.
  • Develop and maintain strong relationships with the assigned accounts
  • Manage customer service issues & customer complaints
  • Develop and maintain effective relationships with internal customer
  • Manage individual Service level, ensuring to provide timely and accurate advice

Competencies and Skills required:

  • Communication - advanced (excellent communication skills and ability to influence others) Presentation skills - advanced
  • Customer Service - advanced
  • Business acumen - advanced
  • Leadership Skills - advanced (self-directed; skilled at leading cross-functional collaborative efforts) Problem Solving - advanced (ability to apply an analytical approach and problem-solving attitude to complex issues)
  • Ability & willingness to learn - advanced
  • Target and Result Focus - advanced
  • Process Improvement - intermediate
  • Managing Change - intermediate (ability to communicate, coordinate, implement, and manage changes in large organizations)
  • Team Work - intermediate
  • Sound knowledge of supply chain/logistics systems (WMS, TMS) and practices
  • Sound understanding of Freight Forwarding systems and practices
  • Sound knowledge of relevant industry legislation
  • Sound knowledge of air and ocean freight operations import/export; familiar with customs requirements for import/export
  • Extensive experience in Supply Chain and international transportation
  • Experience with national/large account sales, negotiation, and maintenance techniques
  • Tertiary studies in a related discipline (i.e. Business degree, Supply Chain/Logistics, MBA etc.). Microsoft Office Applications- advanced
  • MS Project - Intermediate

22/03/2021 $0 Sydney 1 Sales
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