Administration Officer and Scheduler
Would you like to join a Professional local business, within a professional team and with 24 years experience in our plumbing industry
- Established Local Business
- Dedicated to Outstanding Service
- Highly Professional Team
People will describe you as self-motivated and able to juggle multiple demands. You are able to determine your own priorities, organisational deadlines and daily routines. While you enjoy structure you also have no problem tackling anything that comes your way and consider yourself flexible and able to work under pressure. You are highly presentable and understand the value in both your and the front of house presentation as the first point of contact for clients. You are extremely technologically savvy and know how to troubleshoot for problems. You have a strong sense of self and find it easy to connect with both internal and external clients showing a high level of service.
You will have some history of personal development and have demonstrated a high desire to achieve results not only for your personal gain, but for a greater purpose. Moreover, you must be willing to grow and like any growth and change in life, its not easy as everybody would be doing it, and the fact is, theyre not. So, this role will push your own comfort zone (in a positive way). If thats not you, or if youve had to stop and think about it whilst reading this paragraph, this role is definitely NOT FOR YOU.
You will view your dream role as not only office administration/organisation but also love scheduling field team members and supporting the leader of the ship and be totally OK to do errands in support of the overall vision.
Time management and prioritisation along with high attention to detail is essential to this role as you are key to the timely delivery of the services. You will display good problem-solving skills with the aptitude and ability to learn new systems and processes with ease. A high level of computer competency is essential to the operational function of this role.
You must have a confident phone manner without fear of picking up the phone and converting an opportunity or handling a challenging client problem.
You must have a current drivers licence and access to a car.
OVERALL QUALITIES AND CHARACTERISTICS:
Motivated, independent, honest, integrity, loyal, articulate, communicative, sense of humor, organised, efficient, punctual, confident, firm, decisive, non-judgmental, polite, pleasant, non-smoker, conscientious, practical, thorough, diligent, intelligent, mature, problem solver, compassionate, good listener, attentive, patient, disciplined, thoughtful, flexible, multi-task.
WHY JOIN OUR TEAM
This is a fantastic opportunity for an individual to join our supportive encouraging workplace and become an integral part of the team, with the opportunity to grow to your full potential. Not only will you have the chance to increase your skills and experience, but we also offer long-term employment stability.
THE BUSINESS & ROLE:
Rpmenviro is a Water and Wastewater Treatment Consultancy firm. Established in 1997, Rpmenviro has expanded into four areas of consulting, design, installation, and servicing for both the domestic and commercial water and wastewater industries. We are a professional accredited agency operating from Mackay to Thursday Island west to Mt Isa and into Papua New Guinea, with a focus on quality of service and a commitment to establishing and maintaining a trustworthy relationship with all our clients and suppliers.
We are looking for an Administration Officer/Scheduler to join our Cairns team. Your role will include but not be limited to:
- Maintaining re-occurring servicing job schedule,
- Organise and schedule callouts as received,
- Organise technician travel itinerary,
- Follow up work organised as needed,
- Issue customer reports,
- Enter job related supplier invoices,
- Prepare and send customer invoices,
- Ordering of service vehicle and workshop stock materials,
- Prepare and submit weekly Pending/Progress/Completed job reports to the Manager,
- Process customer payments,
- Manage outstanding invoice procedures,
- Complete new and update existing customer service agreements,
- Maintain a high standard of customer service.
Skills and Experience
- Certificate 3 in office administration would be an advantage
- High level of computer competency
- Previous experience in similar role would be an advantage
- Previous experience using the software program Simpro but not essential
- Knowledge of plumbing industry but not essential
- Knowledge of the local FNQ area
Applications close Friday COB 26th March 2021 with interviews starting on the 30th.