Internal Sales Representative

Employee Development & Staff Recognition programs, Proud and growing family-owned business with a National presence, Competitive Salary.

About the business

Criterion Industries has been a trusted office fitout supplier since 1981. Now with offices across Australia, Criterion specialises in superior quality aluminium partitioning systems, sliding systems, doors and hardware accessories. 

About the role

We are seeking an experienced Internal Sales Representative that is looking to join a committed and professional team.

This role will operate on a full-time basis working five days a week.

Duties include but are not limited to:

  • Contacting Customers to Follow Up on Leads, Opportunities, and Quotes with the aim to close sales.
  • Ensuring all interactions are accurately recorded within the CRM and maintain integrity of client data
  • Encouraging clients to purchase lines they may otherwise have purchased elsewhere
  • Tenaciously follow projects from inception to point of order
  • Actively pursue and generate Sales Leads
  • Ensure all new business and opportunities are followed up in a timely manner ensuring the business has the best chance of maximising every opportunity and lead.
  • Steadily grow sales among your basket of researched leads and prospects (existing and new)
  • Sales calls with existing or potential accounts, prosecuting sales opportunities adhering to the Call Quality Programme.
  • Taking part in Call Quality Programme to ensure all calls meet the required criteria and customer experience is of the highest standard.
  • Escalation as needed of all indications from customers that may suggest they are intending to purchase some or all of the products presented to them elsewhere
  • Liaise with relevant team members to ensure regular updating of projects to ensure we win every opportunity
  • Ensure relationships with other team members are productive and professional
  • Be available as a last tier team member to respond to inbound phone calls in accordance with the inbound Call Quality Programme.
  • Proactively identify areas for improvement within the customer service team by escalating solutions for approval.

Employee Benefits

  • Employee Development programs
  • Competitive Salary
  • Open Plan Office Environment
  • On site parking
  • Staff Recognition Programs(Cheers for Peers)

Skills and experience

  • A minimum of 12 months experience within a faced paced sales role or similar.
  • A willingness to actively support the philosophy and values of the organisation
  • An ability to meet goals and objectives in a timely and effective manner 
  • A commitment to continual quality improvement and customer focus
  • Proven commitment to teamwork
  • Excellent communication and interpersonal skills


If you believe you have the relevant skills and experience required to succeed in this role, please apply today and include your resume and cover letter addressing the essential criteria (contained above). Only successful applicants will be contacted. As part of the process, successful candidates will be required to complete a pre-employment medical and present a police clearance .

22/03/2021 $0 Northern Suburbs 1 Call Centre & Customer Service
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