Utilise your exceptional customer service experience and apply your training of service delivery to the health care industry.
Medical Specialist Group
An important role, providing valuable input to the strategic management and direction of the clinic(s).
Business is expanding, boasting year on year growth
Excellent reviews from patients and staff that work at the clinics
Pleasant work environment
Strong reputable, professional brand
Provide support to a team of specialist doctors
Responsible for the day-to-day work flow delivery of high-quality patient centred services.
Work closely with specialist doctors, GP's, sonographers, administration staff to provide a coordinated and effective response to exceed patient service delivery.
Key contributor to working with leadership, regarding budgets and rosters.
Use your customer service skills to deliver a "great patient" experience.
Pleasant work environment with plenty of natural light
You will be appreciated by the patients and doctors that value the service you provide.
Ideally worked in a customer facing role for a corporate brand
Exceptional customer service experience
Naturally caring and empathetic
Have a high degree of emotional intelligence
Excellent organisational skills
Ability to manage processes to improve patient journey and experience
Be a key contributor to the delivery of patient inquiries.
Overall management and administration of patient services
Provide input to help the practice to grow and contribute ideas to ensure that there is a consistent processes in place in patient service delivery
Ability to liaise and build rapport with GP's
Patient Centred approach to deliver positive outcomes
Effectively build and maintain stakeholder relationships with staff, management and clinicians in the practice and GP referral network.
Manage competing priorities in a complex health care setting
Demonstrated experience in effective people management and relationship building
Strong business and commercial acumen
Be willing to learn and understand health care billing and revenue capture in a health care setting.
Excellent problem-solving skills
Excellent rapport and client relationship building skills.
Hands on and "roll up sleeve" approach to problem solving
HPG have placed more than 30,000 candidates into the health care industry. We have more than 30 staff working for the company. We have been in operations for more than 23 years. HPG provide a comprehensive recruitment service to the health care sector and work with public and private hospitals, government departments, multi-national health care organisations (biotechnology, medical devices, pharmaceutical, scientific), health insurance funds, medical, diagnostic and imaging facilities and aged care providers and residential facilities.
22/03/2021$0North Shore & Northern Beaches1 Call Centre & Customer Service
Apply for this job
Option 1: Use this option if you want to upload a new cover letter and a Resume file