Customer Service Officer

Chatswood location, Interviewing now, Great supportive team environmnent.

PERSOLKELLY is the professional recruitment division representing clients and candidates in STEM, IT, Government, Executive and Professional Services - which includes all business support functions. As one of the largest recruitment organisations in Australia, we partner with most of the top ASX companies who actively seek us out for our size and stability, market knowledge and the confidence that their recruitment needs will be professionally served today and well into the future.

ABOUT THE ROLE

PERSOLKELLY are in partnership with one of our Medical Device clients who are based in Chatswood. They are seeking an experienced Client Service Representative to join their team on a permanent basis.

DUTIES

  • Support the Customer Service Team through the day to day activities and deliver excellent customer service
  • Ensure all orders are processed on time
  • Manage the inbox throughout the day ensuring all cases are actioned and completed
  • Take ownership of issues/complains and work with the Quality Assurance team to ensure all complaints are processed within 1 day
  • Send complaint samples to the manufacturer
  • Manage complaint, log it on system, follow-up with the customer/reps/consumers for more information, return products

ESSESNTIAL REQUIREMENTS

  • SAP experience 2+ years - essential
  • Medical device and or pharmaceutical experience - highly desirable
  • Teamplayer
  • Excellent time management
  • Excellent written and verbal communication skills
  • Solutions focused

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

22/03/2021 $0 North Shore & Northern Beaches 1 Administration & Office Support
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