Head of Sales and Customer Experience

Globally recognised and renowned performing arts organisation, Key leadership role within Sales & Marketing Department, Opportunity to lead a team through major projects.

The Company

The Australian Ballet is Australia’s flagship ballet company and one of the world’s leading ballet companies. Founded in 1962 and comprising 80 dancers, its diverse repertoire is built on the tradition of classical ballet and the best of contemporary ballet. The company delivers over 240 performances annually in Australia and on regular international tours and has established a national and international reputation for outstanding performance excellence through its vision of “caring for tradition and daring to be different”.
  
The Role

This is a rare and exciting opportunity for an exceptional Sales and Customer Experience guru to join an iconic Australian brand and play a critical role in achieving sales forecasts and delivering world class customer experience.
As the Head of Sales and Customer Experience, you will be responsible for developing strategies to maximise revenue, sales and profit in the short term, as well as sales forecast and pricing strategies to maximise income in future years. You will also increase customer loyalty and engagement through offerings based on data-driven insights.
Championing the use of customer data and analytical insights, you will position the customer as central to decision making and encourage a lifetime view of the customer across the company.
Reporting to the Director of Marketing and Sales, you will have three direct reports and oversee a broader team across customer experience, box office, ticketing, database analysis and maintenance. In addition, you will work closely with marketing and digital, as well as across the broader company to best understand our audience and revenue goals.
   
The Person

Degree qualified in Business/Finance or related fields, you’ll demonstrate highly developed critical thinking skills with the ability to use data to provide business intel to develop strategies to both forecast and achieve sales and income targets.
Your strong track record in ticketing-based sales models will be complimented with outstanding quantitative data analysis, actionable insights, modelling and analysis experience.
Your energy and influence as a leader, combined with your exceptional grasp of customer relationship management principles, systems and applications has enabled you to deliver outstanding commercial outcomes.
In addition to Executive level interpersonal and communication skills, “Tessitura” CRM experience would be highly desirable. 
  
This is a rare and unique Sales and CX Leadership role where you can drive growth and build on the incredible reputation and success of one of Australia’s most innovative brands. 
Interested candidates are invited to submit a covering letter and a detailed resume via the above email address.

Please note Emu Search has been exclusively retained by The Australian Ballet for this search assignment and that any direct applications or approaches will be forwarded to Emu Search.

22/03/2021 $0 CBD & Inner Suburbs 1 Sales
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