Customer Service Officer-Parramatta Location

Exciting opportunity with excellent learning and professional growth options, Join a professional and highly dedicated team, Experience fantastic staff benefits with a market leader.

  • Ideal for a self-starter who can efficiently manage time frames.
  • Join a professional and highly dedicated team.
  • Experience great staff benefits while working for a market leader.


About the Role:

Based in our Parramatta office this is your opportunity to work for our Apprenticeship Network Provider (ANP) Division, Australia's largest and only national ANP. 

Reporting to the specific line manager, you will be partnering with ANP internal and external stakeholders.

This position provides an important support role within MEGT ANP Division and is responsible for providing internal and external clients excellent customer service with resolved outcomes. This must be provided in line with measured Key Performance Indicators (KPIs), as well as being compliant with all aspects of the Australian Apprenticeship Federal and State Guidelines, together with any administrative processes required to achieve this goal.  

Energy and enthusiasm for the various programs and activities of the company should be displayed in all dealings with internal & external clients.  A self-starter who can efficiently manage time frames is crucial in this role. 


Mandatory Qualifications and Experience:

  • Experience in providing a high level of customer service 

  • Ability to work in a team environment and be receptive to change 

  • Proven experience in meeting set targets, KPIs and customer service standards 

  • Ability to prioritize and time manage effectively to successfully achieve results 

  • Accuracy and meticulous to detail

  • Ability to interpret and apply relevant policy and legislation 

  • High level of computer literacy across a range of devices and programs 

The successful applicant will be required to undertake a Police Check and any State/Territory Working with Children Check (where applicable).

This full-time fixed-term position is available in line with the AASN contract ending 31 January 2022.


How to Apply

Please submit your resume via the Apply button below.

Applications closing date has been extended to 5pm Friday 26th March 2021

MEGT (Australia) Ltd is committed to creating an inclusive workplace and building a diverse workforce. We strongly encourage applications from all diverse groups, including Aboriginal and Torres Strait Islander people, and people with disability.

Please note: By providing referee contact details you are consenting to MEGT contacting any nominated referee/s after interview.

About MEGT

Established in 1982, MEGT (Australia) Ltd is an Australian not-for-profit organization that provides a range of quality solutions to employers, apprentices, trainees and job seekers in local communities nationwide. MEGT (Australia) Ltd employs approximately 650 staff members in offices across every state in Australia and in the ACT.


Our Culture

We are committed to providing an inclusive and collaborative environment for our staff. Our aim is to ensure our people are engaged, motivated and prepared with the skills and capabilities they need to deliver our goals. We do this by:

  • making the health and safety of our workers our highest priority and providing a safe and healthy work environment
  • attracting, retaining and developing the right people for the right roles
  • understanding each other, embracing our differences and welcoming a workforce that reflects the diversity of the communities we serve.


The MEGT Difference

Some of the benefits we offer include:

  • 17.5% leave loading
  • 3-day Christmas-New Year closedown as a gift
  • opportunity for career progression within a national organization.

For further information, please visit Careers at MEGT

22/03/2021 $0 Parramatta & Western Suburbs 1 Call Centre & Customer Service
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