Ecommerce Customer Service/ Order Fulfillment - Fashion Brand

Work at one of Australia's leading e-commerce Plus Size Fashion businesses, A dynamic workplace in Brunswick, Casual Role with room for growth.

Are you a self-confessed fashionista Do you dream of talking fashion every day Are you a customer service expert that is adaptable, proactive and a hands-on team member who loves to help customers find the right fit first time If your answer is yes, then we would love for you to apply! Read on!

We are searching for an organised and energetic fashion lover, someone who is switched on and ready to take control of their role. 

Harlow is one of Australia's leading e-commerce Premium Plus Size Fashion businesses with a strong sense of brand identity and a reputation for exceptional customer service. At Harlow youll be part of a dynamic, creative and hardworking team.  A passionate, small team, run by the owners who are looking to grow.

This role will focus on all customer service enquiries & customer communications through direct and social channels. Facilitate online sales and ensure all online orders are successfully delivered in a timely manner. While also ensuring that our internal logistics run smoothly & stock levels are kept up to date. 

About the role:

  • Responsible for all online sales channels administration.
  • Processing, packing & managing all online orders, exchanges and returns, accurately and efficiently 
  • Managing & actioning incoming calls, chats, emails and social media comments from customers within a timely and effective manner
  • Manage, accept in, count and update inventory both online and in the onsite warehouse.
  • Work alongside management in developing and executing strategies to improve KPIs
  • Working Monday Friday 8.30am-12.30pm


We are seeking a team member with:

  • Exceptional verbal and written communication skills
  • A positive can do attitude!
  • Professional and friendly approach
  • Motivation to be a self-starter, pro-active, looking for ways to improve processes and enjoys working in a small (yet growing) team 
  • Excellent customer service & communication skill our customers are our top priority!

At Harlow we will offer you:

  • A dynamic workplace in Brunswick with onsite parking 
  • A casual role, Working Monday Friday 8.30am-12.30pm
  • Generous staff discount
  • An opportunity to grow your career and be an integral part of a successful Melbourne -based business.

Only those candidates successful in the short-listing process will be contacted..

Apply now to join team Harlow!

Via Seek with your C.V. accompanied by a one-page Cover Letter summarising your customer service experience and most importantly share with us why you want to be part of the HARLOW team. 

Applications close 29 March 2021 at 5.00 PM.

22/03/2021 $0 Northern Suburbs 1 Administration & Office Support
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