CUSTOMER SERVICE OFFICER (Construction Supplies)
PSA is a privately owned company with a commitment to exceptional service to the building and construction industry for over 20 years. With representation in Vic, NSW, Qld and NZ, our dedicated team has enjoyed continued growth in our offering of consumable products for the concrete (precast/ tilt-up) and formwork markets. If you are an experienced Customer Service Officer in this field, and pride yourself in quality service at all times, we want to hear from you.
*Deliver professional customer service by addressing enquiries, identifying customer requirements, processing orders and communicating status.
*Working within a small dedicated team, you will be the first point of call to PSA.
*Enquiries will be a mix of general sales and technical issues, generated by phone, email and in person.
*Technical support is provided, although the role requires the candidate to interpret engineering drawings/sketches to identify products and quantities.
*Fostering strong relationships with our customers is the secret to our success.
Skills and Experience:
*Excellent verbal and written communication skills.
*Previous Customer Service experience in similar industries.
*Proven negotiation and problem solving skills.
*Strong rapport and relationship building skills.
*Accuracy to detail and ability to interpret technical drawings, including numeracy skills.
*Strong aptitude in geometrics (measurements in shapes including areas and volumes).
*Sound basic mathematics including percentages.
*Competent skills and experience with the full Microsoft suite; NetSuite-JCurve or similar business system.
Benefits and Culture:
*Full time role after qualifying period Monday to Friday between 7.00am and 4.00pm.
*An attractive salary package, with career progression opportunities.
*Longstanding, well-regarded brand based in Scoresby.
It is expected that the successful candidate will be able to commence immediately although special circumstances will be considered for the right applicant.
A full job description including the remuneration package will be discussed at the interview stage.
Please send applications marked to the HR Officer - PSA.