Westside Energy offers turnkey solutions in Solar PV, Energy Storage, Gas and Diesel powered generators including Off-Grid solutions to the residential, small business and commercial sector. From concept to design and implementation Westside Energy manages, reduces or eliminates reliance on the electricity grid (N.E.M.) and provides redundancy where required. It dovetails into our building services origins and allows the Westside Group to provide professional multi-discipline Building and Energy Services to the South Australian and Northern Territory markets. With residential, small business and commercial energy solutions and design activities as our primary focus, we offer a one-stop shop. Innovative design disciplines offer power price certainty and guaranteed electricity supply for small, medium and large-scale operations.
Westside Energy is seeking an experienced professional to fulfil an important project role. The Project Coordinator is responsible for providing excellent customer service to both our internal and external customers. This position is responsible for coordinating installations between our installers, suppliers and customers to ensure a positive and smooth experience from beginning to end.
Duties and responsibilities include, but are not limited to:
Review and enter all job information, including system details, into project management systems;
Answer phone calls and respond to inquiries;
Create and submit installation and material purchase orders;
Run project/job reports using project management system to identify issues and show job performance;
Schedule and coordinate installation dates for customers and contractors;
Create and submit site inspection forms to installers;
Coordinate all installation issues with installation contractors;
Manage job variations including amendments to applications and systems;
Ensure works are invoiced and money is collected;
Process cancelled jobs and ensure that all stock is credited and accounted;
Review all financial incentive claims and trade using an online platform;
Enter and maintain record of all service-related issues;
Coordinate with Technical Coordinator to ensure service issues are completed.
Knowledge, Skills and Abilities
Knowledge in contract administration;
Excellent written and verbal communication skills;
Excellent listening and telephone skills;
Strong commitment to providing outstanding customer service;
Demonstrate a positive attitude, enthusiasm and assertiveness;
Ability to work independently and with other associates in a team environment;
Knowledgeable of company products, services and processes;
An ability to prioritize, multi-task and deal with competing priorities;
Good personal organization and problem-solving skills;
Ability to learn internal systems.
Training and Experience
Minimum of five years experience working as part of a team in a service-oriented office environment using a variety of computer software programs including word processing, spreadsheets, and databases;
Experience working with project management platforms an asset.
16/02/2021$0Adelaide1 Administration & Office Support
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