Resident Admissions Administrator ~Retirement Living

Salary sacrifice options that greatly increase your take home pay, Located in the Kelvin Grove urban village precint, Leading NFP in the growing aged care sector.We have an exciting opportunity for a Contract Administration Officer to join our Retirement Living team. In this part-time position, based at our Corporate office in Kelvin Grove, you will be an integral first point of contact, providing highly responsive and flexible customer service. The successful applicant will be responsible for maintaining strong relationships with internal and external stakeholders and the provision of timely and accurate agreements and contracts for our valued customers.

In your new role, you will also:

• Support customer engagement, lead and wait list management to support client Admissions into Bolton Clarke services
• Prepare agreements and contractual documentation for both prospective, existing and former residents, including deeds of variations for changes to existing contractual documentation
• Process new admissions in the Customer Relationship Management System (CRM) and Resident Management System (People Point), ensuring customer requests are responded to in an accurate and timely manner
• Maintain accurate and up-to-date service data in databases and other data collection systems
• Work with Finance and Site Staff in the processing of Admission information to ensure customer awareness and correct billing is in place
• Ensure all deadlines and key performance indicators (KPI’s) are met and escalate to the Contract Administration Manager

As a key member of the Client Admissions team, you will also maintain a high level of understanding of relevant legislations and stay up-to date with legislative changes and organisational systems policies and procedures.

The successful candidate will have:  

• Certificate III or IV in Business Administration (highly desirable)
• Proven analytical/problem solving skills and documentation skills
• Excellent customer service skills and confidence to implement innovative solutions
• Keen attention to detail, with an ability to spot errors and omissions
• Computer skills covering Microsoft Office, Outlook, Customer Relationship Management System (CRM), Contract Software Programs, Resident Management Systems with an ability to learn new systems
• High level of written and verbal communication skills
• Ability to multi-task and make sound self-managed decisions
• Experience within Aged Care, Retirement Living and Health and Community Care or Consumer Sales industry (highly desirable)

  
Importantly, you will mirror our values of Customer Satisfaction; Accountability; Continuous Improvement and Teamwork in all aspects of your work.

Our Benefits
     
Our culture is both supportive and collaborative where you can make your role your own. In return for your hard work, you will receive a generous salary package plus:
  

• Salary packaging options and tax benefits of up to $15,900 plus additional $2600 in entertainment per year available
• Options for additional purchased leave
• Flexible work arrangements with a mix of office and working from home time

We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.
  


Applicants must obtain Federal Police Clearance or willingness to undertake the check.
  

Keeping our residents and clients safe is our utmost priority. Any role at Bolton Clarke may have the potential to come in to contact with a resident or client as part of their role. Therefore, all employees must be vaccinated against influenza or complete the Bolton Clarke intention to get the Influenza vaccination form prior to commencement.
  
Applications closing date: Monday March 1. This ad has been reposted and all previous applications will be considered in this process, no need to re-apply.