Process Improvement Lead

Great Location, easy access, onsite parking and close to public transport, 17% employer superannuation contributions, Salary Packaging opportunities.

College Professional Services


  • Continuous, full time position (37.5 hours per week)
  • Level H0707 | $84k - $92k plus 17% employer superannuation contributions
  • Salary Packaging opportunities
  • Ref: 2414A01/2026567


About us

At Murdoch, we pride ourselves on our diverse and vibrant workplace. We are committed to the recruitment and development of skilled and passionate people, who want to make a difference to the world around them. With more than 23,000 students and 1,700 staff across three campuses in the Perth area as well as centres in Singapore and Dubai, Murdoch has an ambitious agenda both locally and internationally.

About you

Trained and experienced in process engineering, you enjoy cracking the unsolvable problems and simplifying high friction processes to simplify everyday work so people can focus on what matters. Proficient in Lean Six Sigma, Design Thinking or related methodologies, you are an excellent communicator and change agent, able to extract pain points and potential solutions, and facilitate continuous improvement outcomes across large business functions. Digitally-astute, you are able to prioritise the right elements to automate.


About the Role

The College Professional Services Team provides everyday service and operational support across 13 disciplines within the 2 Colleges and with some functions across the Academy and research areas. As a focused, multiskilled, digitally capable team that delivers technical, operational, project, and support services to academics and researchers, it enables achievement of the two core goals of the university, Students and Research.

The Process Improvement Lead will be responsible for evaluating current business practices of the Colleges, looking for ways to improve productivity and customer service, reduce costs, and make the best use of College resources. The role will support a broad range of stakeholders in delivering a tangible roadmap of process improvement to address a multitude of imperatives around risk management, productivity, reduced friction, digitisation etc. This role will contribute to continuous improvement capability through cross collaboration, knowledge sharing, and training teams in Lean and Kaizen best practice.


What youll bring to this role:

  • Proven experience and skills in qualitative and quantitative data analysis, and proficiency with data visualisation tools such as Tableau, Power BI or Minitab, with the technical skills and capability to learn new software as required.
  • Highly effective verbal and written communication, service and interpersonal skills, ability to translate technical requirements, and interact constructively and collaboratively with staff at various levels of the organisation and/or external stakeholders.
  • Qualified and accredited Lean Six Sigma practitioner (Green or Black Belt), with experience in multiple DMAIC phased projects.
  • Development of structures, systems and processes to improve service excellence.
  • Problem solving, ability to manage competing priorities and deadlines within a continuously changing and transforming environment.


What youll get in return:

You will be part of a vibrant and talented team of continuous improvement professionals, work in an innovative and lively university community and enjoy the benefits that come with working at Murdoch.

Our people enjoy a lively, natural campus and world-class facilities, as well as a range of benefits including:

  • Generous remuneration, including up to 17% superannuation
  • Paid leave entitlements
  • Flexible work arrangements
  • Salary packaging options
  • Professional Development
  • Employee Assistance Program
  • On Campus Services and Facilities, including a Childcare Centre, Gym, Vet Hospital and Chiropractic Clinic


Murdoch University values workplace diversity, promotes inclusion, and strongly encourages applications from Aboriginal and Torres Strait Islanders, women, and individuals with disability. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

Closing date:  22nd Feb 2021 (11:59pm)

The University reserves the right to withdraw this advertisement at any time.

16/02/2021 $0 Perth 1 Consulting & Strategy
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