Customer Service Specialist - Full Time, Part Time and Casual Positions

Full Time/Part-Time/Casual Positions Available!, Working in a business that makes a positive impact in the community., Attractive salary packaging..

CVGT exists to connect more people to meaningful work and to create a positive impact for individuals, employers and our community.

We have multiple exciting roles in our Customer Service Centre team based at Head Office in Bendigo including full time, part time and casual roles.

What you will do:

  • Answer incoming calls, provide assistance and answer enquiries from all who contact the Customer Service Centre
  • Arrange initial and re-engagement appointments for job seekers
  • Re-negotiate appointment times where required
  • Arrange future appointments for suspended job seekers
  • Provide information and advice on the jobactive program to job seekers and employers
  • Communicate effectively with a variety of stakeholders
  • Maintain accurate records of conversations to improve client servicing
  • Perform required administrative tasks to assist in overall operations
  • Build relationships with branch staff to improve service delivery

What you will need:

  • Exceptional telephone-based customer service skills.
  • Well-developed problem solving techniques.
  • Experience working within, or the ability to learn, all aspects of a Customer Service Centre.
  • Excellent computer skills, particularly in Word with a high level of keyboard accuracy.
  • Attention to detail and a sense of urgency and follow through.

What you get:

  • Great team environment.
  • Career progression opportunities.
  • Access to ongoing learning and professional development training.
  • The ability to salary package your wages up to $15,900.
  • Employee Assistance Program (EAP).
  • Working for a business that makes a difference in the lives of individuals.

To Apply:

Please attached your cover letter accompanied by your resume via SEEK quoting 1531 Part-Time; 1532 Full Time; 1533 Casual. Applications close 1 March 2021.

16/02/2021 $0 Bendigo, Goldfields & Macedon Ranges 1 Call Centre & Customer Service
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