Service Support Centre - Consultant

6 week contract, Immediate start available, Located in Granville.Tabcorp is a world-class, diversified gambling entertainment group employing about5000 people and with iconic brands that ignite passion and excitement in millions of Australians. Itsgoal is to build a sustainable future for gambling entertainment while making a positive impact in the thousands of communities it operates in.

We are seeking multiple Service Support Centre (SSC) Consultants to work in a B2B contact centre environment, supporting our national retail network and on-site technicians. These are project-based roles for a6 week period, with an ASAP start date. .

Location: Granville, near Clyde railway station, Granville station and Parramatta.

The role:

• Provide excellent customer service to all of Tabcorp's customers
• Resolve product or service problems in line with process and procedures
• Ensure process, procedures and regulatory requirements are adhered to in delivering timely and accurate customer support
• Manage a high volume of calls
• Adhere to KPI's

Key Capabilities

• Demonstrated experience in a customer service role essential
• Problem solving and attention to detail
• Excellent customer service, with good verbal and written communication skills
• Compliance focused, with strong listening skills and a team mentality
• Ability to adapt to evolving customer and business requirements

To apply, please submit your CV via the Apply button on Seek. Suitable candidates will be called for a phone interview and if successful, invited to complete a background check for an immediate start.