Service Support Centre - Consultant

6 week contract, Immediate start available, Located in Granville.Tabcorp is a world-class, diversified gambling entertainment group employing about5000 people and with iconic brands that ignite passion and excitement in millions of Australians. Itsgoal is to build a sustainable future for gambling entertainment while making a positive impact in the thousands of communities it operates in.

We are seeking multiple Service Support Centre (SSC) Consultants to work in a B2B contact centre environment, supporting our national retail network and on-site technicians. These are project-based roles for a6 week period, with an ASAP start date. .

Location: Granville, near Clyde railway station, Granville station and Parramatta.

The role:

  • Provide excellent customer service to all of Tabcorp's customers
  • Resolve product or service problems in line with process and procedures
  • Ensure process, procedures and regulatory requirements are adhered to in delivering timely and accurate customer support
  • Manage a high volume of calls
  • Adhere to KPI's

Key Capabilities

  • Demonstrated experience in a customer service role essential
  • Problem solving and attention to detail
  • Excellent customer service, with good verbal and written communication skills
  • Compliance focused, with strong listening skills and a team mentality
  • Ability to adapt to evolving customer and business requirements

To apply, please submit your CV via the Apply button on Seek. Suitable candidates will be called for a phone interview and if successful, invited to complete a background check for an immediate start.

16/02/2021 $0 Parramatta & Western Suburbs 1 Call Centre & Customer Service
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