Support the Quality Assurance team with project related requests, Opportunity to work with Australia's largest insurance distributor nationwide, Implement training and managers briefs for relevant changes in our call centre.
Opportunity to work with Australia's largest insurance distributor nationwide
A brand new & exciting role to support the Quality Assurance team with project related requests
Partner with Learning & Development and Change Management to assist in facilitating operational changes
About Us Greenstone is a leader in the sales and distribution of insurance products under a portfolio of owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths and Australian Senior Insurance Agency and Choosi. We aim to make a positive difference in people's lives by providing quality solutions that help people protect the things closest to them.
The Opportunity The Change and Support Managers primary responsibility will be the management of scripts and Quality Assurance (QA) collateral to align to the business requirements. This role will also support the QA Management team with operational changes and improvement initiatives to align with our department objective of providing quality feedback to support the call centre.
What are we looking for
Minimum 2 years' experience in contact centre environment for financial services products
Experience within a Quality Assurance environment
Experience in helping facilitate change in a call centre environment
Proficiency with Windows, Excel, Word, Power Point, spreadsheet, flowcharting applications
Well developed written and oral communication skills
Ability to work autonomously as well as part of a team
Well-developed time management and organisational skills
Analytical thinker and well-developed problem-solving skills
Ability to embrace and implement regular feedback
Confident, positive and a passion for quality & improvement
Knowledge of Verint platform
Our Promise To Our People We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:
Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more
State of the art building facilities including a dedicated & subsidised on-site company caf (weekly free lunch) & on-site gym
Health & well-being initiatives and programs
Opportunity to take part in in-house leadership & emotional intelligence workshops
Quarterly award functions and a grand annual conference to recognise our people
Retail discounts e.g. movie tickets, Taronga Zoo entry, live shows + more
Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)
Who We Are We are an innovative company with diverse brands and operating divisions, who work together as one team. We strive to be the best provider of direct financial products by placing customers at the heart of everything we do. We care about what we do and we care about making a positive impact on our community.
We have an inclusive and diverse culture. We work in a positive and energetic environment where you can expect to find professional colleagues, driven to achieve results.
Location Great central location in Norwest Business Park, Bella Vista - only a short walk from Norwest Metro station (also direct bus access from Parramatta and Blacktown).
16/02/2021$0North West & Hills District1 Call Centre & Customer Service
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