Senior Manager Aftersales Sales and Marketing

At Hyundai, we are driven by the belief that everyone should have access to the very best in modern mobility. We want to become a lifetime partner for our customers and not just supply some of Australias most popular cars but also innovative future mobility solutions.

Our purpose is to enhance peoples everyday lives by caring for many. Hyundai Motor Company Australia continues to enrich its product line-up with vehicles that are helping to build solutions for a more sustainable future, such as NEXO, the worlds first dedicated hydrogen-powered SUV and the Kona Electric, the worlds first small electric SUV.

In Australia, we strive to create an inclusive, energised and team-based workplace where our values form the foundation of our culture - customer, challenge, collaboration, people and globality.

We take pride in creating meaningful work experiences, encourage innovation and fresh ideas and deliver a wide range of employee benefits. Community minded, we created Hyundai Help for Kids which supports a range of charities including Ronald McDonald House, Clown Doctors and Bear Cottage as well as an employee volunteering program.

 

The opportunity

The Senior Manager Aftersales Sales and Marketing role is responsible for the implementation of strategies that drive an optimum balance between parts and accessories, business profitability and customer satisfaction and increase retention.

It includes, but is not restricted to managing all Aftersales sales, marketing, budgeting, and general business plans required to achieve sustainable growth. Strong collaboration with Regional Aftersales managers is required to achieve business objectives together with vehicle sales.

About the role

• Develop strategic plans to maximize opportunities for the sale of vehicle parts and accessories across the Hyundai car parc through authorised dealers and trade sales.
• Parts targets wholesale, retail & GP (national, region and dealers)
• Strategies, policies and incentives to increase collision component sales and combat grey / parallel markets
• Implement and manage programs across Aftersales with the aim to improve to improve operational efficiency, HMCA & dealer profits and owner satisfaction.
• Compile promotional and AS marketing campaigns to improve Hyundais product presence in the marketplace and increase customer retention and appeal in the trade / aftermarket
• Collaborate with vehicle sales to offer value add elements enhancing vehicle sales performance through genuine accessory options
• Policy maintenance across department inline with industry practices and HMCA goals and culture
• Policy, collaboration and performance management with HMCAs logistics partner
• Provide periodic reports to management on all Aftersales (parts, accessories & AS marketing) activities when required offering insight to key areas of performance and weaknesses.
• Coordinate operations of the department to ensure that set targets are achieved
• Work in conjunction with the CRM Manager and Regional Aftersales teams to drive service retention and reactivate strategies on seasonal offers
• Provide advice and input to Network Development on the requirements for Dealer Enhancement Programs within AS Parts operations
• Undertake contract negotiations with suppliers to establish procurement, pricing and marketing requirements to achieve primary objectives
• Liaise with all stakeholders to ensure that parts and accessories are able to innovate and set the benchmarks of sales and profitability

 

About you

• Bachelor degree in related discipline or Master Post Graduate qualification or above
• 5 -7 years sound automotive industry experience with extensive background in service and parts retail or wholesale
• Experience in sales and marketing execution and activities
• Previous managerial experience and supervision of other personnel
• Computer literate in SAP and selected applications
• Knowledge of parts logistics
• Contract negotiation capabilities
• Experience in target setting and business planning

 Senior Manager Aftersales Sales and Marketing in the subject line.

 

Hyundai is an equal opportunity employer.