Service Manager - Automotive

Central location near the city for excellent volume & growth, Amazing earning potential with large retail and internal opportunity, 5 Day working week - Monday to Friday only.

Norris Motor Group is one of Queenslands largest family owned and operated Motor Dealer Group's and has been in operation for over 35 years. We are now looking for a Service Manager to join our Metro Service Department at our Windsor Dealership servicing Hyundai, KIA, Renault & MG.

 

 We Offer

- 5 Day working week - Monday to Friday only

- Amazing earning potential with large retail and internal opportunity

- Central location near the city for excellent volume & growth

- Excellent Job security

- Ongoing training and development

With previous Dealership Service Department experience and a solid understanding of departmental operations, this busy Service Department will enable you to maximise throughout with retail and internal opportunity. A strong knowledge of automotive industry Manufacturer KPI's and previous CSI / NPS success would result in enhanced compliance in the role. You will have strong time management skills and an unwavering commitment to overall customer service. Experience with Hyundai, KIA, Renault or MG Service procedures would be an advantage but not essential.

 Responsibilities will include:

 

  • Meet and exceed budget targets and continue to grow profitability
  • Monitor and drive productivity, efficiency and process improvements
  • Identify, implement and ingrain processes to ensure your team is capable of exceeding customer and Dealership expectations
  • Monitoring the departments CSI & NPS scores to ensure it is in the top quartile compared to our peers
  • Strong communication skills on the phone and in person
  • Quickly and effectively address customer concerns
  • Follow company policies, processes and systems
  • Ensure correct manufacturer warranty requirements are met
  • Need to have the unrestricted right to work in Australia

 

In return, we're offering a competitive remuneration package with a multi-faceted uncapped commission structure aligned with experience and work with a professional, supportive management and administration team. We are a progressive company and need people able to adapt to new challenges that todays market presents. 

Norris Motor Group is an equal opportunity employer

 

16/02/2021 $0 Brisbane 1 Trades & Services
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