Sales and Customer Service Supervisor

Employee Development & Staff Recognition programs, Proud and growing family-owned business with a National presence, Competitive Salary.

About the business


Criterion Industries has been a trusted office fitout supplier since 1981. Now with offices across Australia, Criterion specialises in superior quality aluminium partitioning systems, sliding systems, doors and hardware accessories. 


About the role


We are seeking an experienced Sales & Customer Service Supervisor that is looking to join a committed and professional team.

This role will operate on a full-time basis working five days a week.

Duties include but are not limited to:

  • Provide 'first point of contact' support (incl escalations) for all Sale & Customer Service team member enquiries
  • Be responsible for the Queue and Case Management as well as the outbound sales programs.
  • Systematic review of reporting and staff workloads
  • Assist with calls and orders as required
  • Provide support to team members to ensure strategic training and development objectives are met to help staff maintain or improve job skills
  • Participate in and actively deliver the Call Quality Program
  • Market and promote Criterion Products and Services to the team
  • Document and review processes and information to drive team efficiencies and improve Customer Experience 
  • Work with other Supervisors/Managers within Criterion to ensure consistency across delivery and streamlining of information, processes and procedures
  • Participate in and support induction Training and Performance review programs
  • Maintain and process all necessary team administrative duties in a timely manner
  • Maintain open and clear communication channels throughout the business to ensure information is flowing into the team, and to raise issues to the Department Managers where appropriate 


Employee Benefits


  • Employee Development programs 
  • Competitive Salary
  • Open Plan Office Environment
  • Staff Recognition Programs(Cheers for Peers)


Skills and experience


  • 3+ Years Experience within Construction and/or Manufacturing industries
  • 3+ Years working within and/or managing inbound & outbound sales/service teams.
  • Excellent conflict resolution skills and competent decision making and negotiation skills
  • Discretion when dealing with confidential or sensitive information
  • Ability to handle pressure in a busy environment
  • Demonstrated excellent customer service and sales skills
  • Excellent oral and written communication and interpersonal skills
  • Ability to identify relevant and critical training needs
  • Ability to receive, embrace and action feedback
  • Sound knowledge of Microsoft products and the ability to converse with team members who possess varying degrees of IT knowledge
  • Demonstrate a basic knowledge of training facilitation


If you believe you have the relevant skills and experience required to succeed in this role, please apply today and include your resume and cover letter addressing the essential criteria (contained above). Only successful applicants will be contacted. As part of the process, successful candidates will be required to complete a pre-employment medical and present a police clearance .



16/11/2020 $0 Parramatta & Western Suburbs 1 Call Centre & Customer Service
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