Call Centre Consultant

Call Centre Consultants

  • Have you got what it takes to be the calm and assertive responder in an urgent and/or emergency situation  
  • We are looking for casual staff to join our call centre, with the potential for ongoing casual work following completion
  • Can you navigate multiple screens simultaneously whilst typing accurately and timely
  • Are you able to commit to 7 day rotation roster Monday Sunday 6am-11pm
  • Are you are quick learner who can embrace feedback

 

Details:

  • Immediate start
  • Ongoing casual role with the potential to move to permanent part time or full time
  • Initial training and induction (Monday- Friday 9-5pm for 2 weeks), ability to attend training is essential
  • Noble Park Location and possibly some work off site/remote.

Role requirements:

Key Responsibilities include:

  • Providing exceptional levels of customer service
  • Excellent time management and organisational skills
  • An ability to deal with a wide and varied range of customers
  • Acting as first point of contact for customers
  • Ability to self-manage and work within a close knit team

The successful candidate will demonstrate the following skills and experience:

  • Excellent communication skills and a bright, positive nature
  • Impeccable data integrity and attention to detail
  • Navigate computer software quickly and accurately, completing multiple tasks under pressure
  • Consistently achieve results and follow established processes and procedures
  • Composed and calm in pressure situations, tolerating stress well
  • Demonstrate high standards of professionalism and conduct at all times
  • A team player who is supportive and considerate of others
  • Previous call centre experience is highly desirable

 

If this interests you, please submit a covering letter outlining your experience and your CV.

Applications without a covering letter will not proceed to the next step. 

16/11/2020 $0 Bayside & South Eastern Suburbs 1 Call Centre & Customer Service
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